Leasing Consultant - London, ON

Role: Leasing Consultant - London, ON

Reports to: Property Manager

At Medallion we strive for success and we recognize it takes a great team to do that. We look for talented and experienced people in all aspects of Property Management, Customer Service, Development, and Construction, people who are committed to delivering the very best in the role that they play to make Medallion a forward thinking, thriving firm.

About The Position

Our Leasing Consultants work together with our management team members and are responsible for leasing our available suites to prospects looking for a place to call home.

Leasing

Key Responsibilities

• Respond to all leasing inquiries in a timely and professional manner via email, telephone, and walk-in traffic, ensuring a high level of customer service and engagement
• Conduct comprehensive community and suite tours, effectively showcasing property features, amenities, and available units to prospective residents
• Responsible for using and uploading Matterport footage
• Manage the full leasing process, including application intake, documentation, reference and credit checks, and ongoing follow-up to convert prospects into residents
• Prepare and execute all required leasing paperwork accurately, ensuring compliance with company policies and applicable regulations
• Coordinate closely with site teams to deliver a seamless and positive move-in experience for all new residents
• Collaborate with property management and site staff to complete turnover and pre-move-in inspections, ensuring suites are fully prepared and meet quality standards prior to occupancy
• Collaborate with property management and site staff on move-outs
• Track, maintain, and update leasing activity records, and prepare regular leasing and performance reports as required by management
• Conduct ongoing market research and competitive analysis to stay informed on industry trends, pricing strategies, and competitor offerings
• Provide recommendations to management on pricing, promotions, and marketing strategies based on market insights
• Maintain the presentation and cleanliness of the leasing office, model suites (where applicable), and common areas to ensure a welcoming environment for prospects and residents
• Build and maintain strong relationships with prospective and current residents to support leasing goals and resident retention
• Assist with lease renewals and resident retention initiatives by proactively engaging with current residents and addressing concerns

Qualifications

• Minimum 2 years in a customer service, sales-related role
• Professional and service-oriented approach to daily duties
• Ability to multi-task and work well under pressure
• Strong sales and closing related skills
• Yardi experience preferred
• Computer experience with Microsoft Office, specifically Word and Excel
• Desire to work with people and the ability to remain customer focused in a fast paced and constantly changing environment
• Adaptable, organized and flexible - the ability to handle different problems as they occur
• Ability to work evening and Saturdays as required