Claims Administrative Assistant (London)

Company: CGIC 
Department: Claims
Employment Type: Regular Full Time
Work Model: Office-Based
Language: English is required, French is an asset 
Additional Information: This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

As the Claims Administrative Assistant you will perform a broad range of support services and administrative duties that allow leaders and team members be successful in delivering superior client service, quality file management and control of loss costs.

What you’re responsible for:

•  Performing administrative tasks, including payment assistance, claim file set up, word processing, database administration and report requests.


• Supporting the team by assigning and distributing new claims work, maintaining paper and electronic files and coordinating logistics of meetings and events.


• Providing telephone support and reception services as required, involving broad interaction with clients and colleagues.


• Assisting management with office space and equipment activities, tasks associated with new employees and other projects as assigned.

What to expect:

• You will travel occasionally.


• Frequent movement, moderate exertion and the ability to lift or move up to 10 kg is required.  


• Extended work hours, including evenings and weekends, may be required.


• You will work on a virtual team or remotely. A high degree of autonomy is required.


• You will be subject to a Criminal Record and Consumer History background check as a condition of employment, in the event you are the successful candidate.

To be successful:

• You influence change and are committed to continuous improvement, in order to exceed client expectations. 


• You leverage critical thinking skills to identify problems and proactively propose solutions.


•  Your strong communication skills allow you to clearly convey messages. 


•  You’re an effective team player who shares knowledge to support your peers.

To join our team:

• You have one year of related business administrative experience.


• You have completed post-secondary education in insurance, risk management or a related discipline.


•  You have or are working towards the Chartered Insurance Professional (CIP) designation.


• You have basic knowledge of insurance and/or claims processes.

Salary information

Expected Salary range $38,007to $63,345 CAD

  The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.