Patient Care Coordinator

Patient Care Coordinator – Lethbridge, Alberta

Avant Respiratory provides clinical consultation, diagnostic services, and treatment for a wide range of sleep disorders, helping patients across Canada improve their lives through better sleep.
We're expanding – building our new oxygen therapy division and looking for an organized, personable Patient Care Coordinator to join our team in Lethbridge, AB. If you thrive in a fast-paced environment, love ensuring patients get the best care possible, and want a role with real growth potential as we scale, this is a great fit.

What You'll Do

• Warmly welcome clients, assist with purchases, book appointments, and answer general therapy inquiries
• Answer phone calls and faxes, route correspondence and inquiries to the right associates, and manage supply requisitions and other office duties
• Bill insurance providers and government agencies, and maintain accurate records of submissions and payments to minimize accounts receivable
• Follow patient charting protocols in the Electronic Medical Records (EMR) system
• Assist with initial oxygen set-up and basic troubleshooting of oxygen therapy and PAP equipment and supplies
• Assist clients with CPAP set-up, troubleshooting, inventory, and re-supply calls, lifting up to 50 lbs of equipment as needed
• Support marketing efforts (literature supplies, referral relationships, social media, patient feedback) and participate in a fair, equitable on-call rotation

What We're Looking For

• 2+ years of Medical Administration or Customer Service experience preferred; healthcare or sleep therapy experience is an asset but not required – training is provided
• Valid driver's license and clean driver's abstract required
• Background in sales support and merchandising is an asset
• Excellent organizational and administrative skills with impeccable attention to detail
• Proficiency with Microsoft Office, QuickBooks or similar software, and CRM/EMR systems
• Professional, friendly communicator with strong time management, multi-tasking, and listening skills

What We Offer

• Competitive salary
• Comprehensive benefits plan
• RRSP matching program
• Health, life, dental, and vision insurance
• Excellent work/life balance

Job Details

• Location: Lethbridge, Alberta
• Job Type: Full-time, Permanent
• Schedule: 40 hours/week, plus on-call
• Pay: Starting at $23/hour (rate may vary based on licenses/experience)

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