Senior Business Analyst - AI Adoption & Enablement (Hybrid)

We’re seeking someone to join our team as a Senior Business Analyst – AI Adoption & Enablement to support the adoption, integration, and operationalization of enterprise AI capabilities across business and technology organizations.

This role supports enterprise AI transformation by enabling the effective adoption and integration of generative AI capabilities across business and technology organizations. Success depends on driving sustainable adoption, operational readiness, and measurable business value through close partnership with business users, technology teams, and governance stakeholders. The role emphasizes aligning AI capabilities to real‑world workflows, compliance expectations, and business outcomes in complex enterprise environments.

In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Lead Cloud & Infrastructure Engineering position at Vice President level, which is part of the job family responsible for managing and optimizing technical infrastructure and ensuring the seamless operation of IT systems to support business needs effectively.

Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

Interested in joining a team that’s eager to create, innovate and make an impact on the world? Read on…

What you'll do in the role:

• Partner with business stakeholders to identify, assess, and prioritize AI use cases and workflow transformation opportunities through discovery sessions, stakeholder interviews, and process analysis.

• Analyze existing workflows and operational processes to identify pain points, AI‑enabled improvement opportunities, and areas of friction impacting adoption and user experience.

• Gather, document, and refine business, functional, and operational requirements, translating business needs into structured requirements, user stories, process flows, and implementation documentation.

• Evaluate AI platforms, productivity tools, and emerging AI capabilities by comparing features, strengths, limitations, and alignment to business and operational requirements.

• Support the evaluation and operationalization of AI solutions such as ChatGPT, Copilot, and related generative AI capabilities within enterprise environments.

• Collaborate with technology, governance, security, legal, and data protection teams to ensure AI use cases align with enterprise policies, regulatory expectations, and responsible AI guidelines.

• Define, track, and report on adoption metrics, engagement KPIs, operational effectiveness, and business value outcomes, including quantification of workflow efficiencies and productivity gains.

• Lead AI adoption and enablement activities including onboarding strategies, communications, training approaches, office hours, stakeholder engagement, and feedback mechanisms.

• Create and maintain AI‑related documentation including business requirements, workflow analyses, feature comparisons, use case summaries, guidance materials, and governance artifacts.

• Support UAT, feedback collection, process validation, continuous improvement, and contribute to the development of repeatable frameworks, intake processes, and best practices for enterprise AI adoption.

What you'll bring to the role:

• Bachelor’s degree in Business, Technology, Information Systems, Engineering, or a related discipline (or equivalent practical experience).

• 5 - 8+ years of experience in business analysis, digital transformation, operational process improvement, enterprise technology delivery, or change initiatives.

• Experience supporting AI, automation, digital workflow, or enterprise productivity initiatives within large, complex enterprise environments.

• Strong business analysis skills including requirements gathering, workflow/process mapping, stakeholder interviewing, use case development, documentation, prioritization, and analysis.

• Experience driving user adoption, enablement, communications, training, and organizational change management for enterprise technology platforms.

• Familiarity with generative AI concepts, AI‑assisted workflows, and enterprise AI tools such as ChatGPT, Copilot, or similar platforms.

• Experience evaluating enterprise technology solutions, comparing platform capabilities, and supporting product or tool selection activities.

• Strong ability to translate business challenges into structured requirements, actionable implementation plans, and clear documentation, including workflow analyses, feature comparisons, and guidance materials.

• Experience working in regulated enterprise environments, collaborating with governance, risk, security, and compliance stakeholders; familiarity with Agile methodologies and tools such as Jira, Confluence, Planner, or ServiceNow.

• Strong analytical, facilitation, organizational, and problem‑solving skills; experience measuring adoption, engagement, operational effectiveness, and business value outcomes; experience in financial services or other regulated industries preferred; bilingual (English/French) strongly preferred for Montreal‑based stakeholders.

At Morgan Stanley Montreal, we support the Firm’s global businesses and infrastructure with cutting edge technology and innovation. The multi-faceted and highly technical Montreal team plays a critical role in building and maintaining our leading technology platform, including electronic trading, algorithm trading, cloud engineering, infrastructure, cybersecurity and AI/ML. Morgan Stanley has been rooted in the Montreal community since 2008 and is considered a leading employer among the area’s highly skilled technology talent. There’s ample opportunity to move across the businesses for those who show passion and grit in their work.

All our positions are located in Montreal, Quebec. We offer a hybrid work environment, combining remote work and attendance in the office.

Knowledge of French and English is required.

Build a career with impact. Visit morganstanley.com for more information.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

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Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

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