Academic Program Coordinator

Job Responsibility: Academic Program Coordinator About Queen's University

Queen's University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.

Come work with us!

Job Summary A Brief Overview

Reporting to the Manager, Student Services, the Academic Program Coordinator is responsible for carrying out complex administrative tasks associated with data administration in support of the Faculty of Education programs. This includes documentation and process mapping, timetabling, registration processes, enrolment, tracking student progress, reporting, and room booking. The Academic Program Coordinator will assist in creating and maintaining digital forms; set up, maintain, and be responsible for the administration of placement and case databases; provide administrative support with office processes, including placement confirmations, assessment verification, and honoraria payment processes; verify and track teacher candidate compliance with regards to WSIB, Health & Safety, and VSS police check procedures, OCASP, as well as any new training required by the district school boards prior to placements. This position requires a high level of attention to detail to perform quality assurance review, ensuring accuracy and integrity of data. It requires an in-depth knowledge of database structures, Customer Relationship Management systems, and querying relational databases. Knowledge of PeopleSoft (Student) is preferred. This position builds database queries to generate relevant information, and interpret and communicate results. This position produces data for information requests. This position audits database to ensure to data accuracy and quality. This position also drafts various electronic forms, mail templates, and report templates.

What you will do

Builds database queries to generate relevant information, and interpret and communicate results.

Produces data for both ad hoc and routine information requests such as annual reports and monthly reports. Audits database to ensure to data accuracy and quality. Acts as a resource to others on data collection methods and database management. Drafts various electronic forms, mail templates, and report templates.
• Serves as the departmental contact for program participants, providing resources and/or advice on program details.
• Coordinates student enrollment, evaluates student transcripts, and ensure registrations are processed to meet deadlines.
• Coordinates practicum placements for teacher candidates with school boards and other external agencies.
• Evaluates practicum placements to ensure they fulfil program and Ministry of Education requirements.
• Other duties as required in support of the department and/or unit.

Required Education

• Three-year Community College Diploma or Three-Year Bachelor Degree, or equivalent.

Required Experience

• More than 2 years and up to and including 3 years of experience.
• Experience in client and/or customer experience functions considered an asset.
• Experience in data, trend analysis and reporting considered an asset.
• Experience with providing administrative support considered an asset (e.g., document editing, proofing, formatting and production, data entry, scheduling/coordinating meetings and/or travel arrangements, receiving/relaying messages, etc.).
• Experience with software and web technologies considered an asset (e.g., ServiceNow, Customer Relationship Management (CRM), other software packaging, etc.).

Consideration may be given to an equivalent combination of education and experience. Job Knowledge and Requirements

• Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience.
• Provide consultation and advice on non-straightforward and/or complex issues.
• Interaction with others typically requires interpersonal skills and the ability to understand and influence.
• Adapt messages to meet the needs of the intended audience.
• Build relationships, trust and credibility.
• Manage own work and may train and review the work of casual employees, work study students and/or volunteers, to see commitments through to completion.
• Contribute to setting work priorities and direction, supporting the team in achieving goals and objectives.
• Participate in project team meetings and develop individual project plans.
• Lead procedural or technological change within a unit.
• Identify new problems and seek information and input to fully understand the cause of problems.
• Identify opportunities to improve the effectiveness and efficiency of work processes.
• Draw logical conclusions and provides opinions and recommendations.
• Research equity, diversity, accessibility and inclusion resources and best practices relevant to the job and unit operations in order to inform evidence-based planning.
• Commitment to principles of equity, diversity, accessibility, inclusion, Indigenization and human rights for equity deserving groups.

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queen's is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Aboriginal Peoples, persons with disabilities, and persons of any sexual orientation or gender identity. In accordance with Canadian Immigration requirements, priority will be given to Canadian citizens and permanent residents.

The University provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at Voir email sur ca.edajobs.com.

Skills

• Attention To Detail
• Collaboration
• Communications
• Time Management

Reference 357040