Residence Conduct Coordinator

Job Responsibility:

About Queen's University

Queen's University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.

Come work with us!

Job Summary

A Brief Overview

The Housing and Ancillary Services team manages 4,940 student beds in 18 residence buildings, as well as off-campus rental apartment and housing properties, three dining halls, numerous retail foodservice locations on campus, the Donald Gordon Hotel and Conference Centre, Event Services and the University Club. Residence buildings also provide temporary accommodations for the summer conference, events and tourism markets. Revenue and services from these units support vital student life programs and contribute to the University's learning environment. Queen's Residence Life and Services is committed to providing an experience aimed at fostering the educational and personal growth of its residents. The Residence Life and Services staff team is dedicated to the development of the whole student, promoting diversity, accountability, independence and success in a broader learning environment. Reporting to the Manager, Residence Conduct and Support, the Residence Conduct Coordinator will support individual student success and a safe and inclusive Residence community through the Residence Conduct process. This role will act as an investigator for complex conduct cases that arise through the Residence Conduct process. The Residence Conduct Coordinator is an advocate for student growth and development. The Residence Conduct Coordinator possesses a demonstrated ability to multi-task and to manage a diverse caseload. Following principles of procedural fairness, the Residence Conduct Coordinator will send case-related correspondence, meet with students, make decisions regarding violations of the Residence Contract, and assign sanctions to support student growth. The Residence Conduct Coordinator will be responsible for pre-investigation efforts in cases with unidentified respondents. The Residence Conduct Coordinator will also manage a caseload of students, who have repeatedly violated the Residence Contract, and regularly meet with them to help them navigate values-based decision-making and maintain behavioural standards. The Residence Conduct Coordinator assists the Manager, Residence Conduct and Support in providing appropriate training, coaching and support to Residence Life staff. The Residence Conduct Coordinator will create and maintain student conduct files and support updating and editing Residence Conduct policies and processes. The Residence Conduct Coordinator will assist in the maintenance of the student conduct database, including updating letter templates and forms and running reports on conduct related data. The Residence Conduct Coordinator interacts with relevant campus partners, including Campus Security and Emergency Services, Residence Facilities, and the Student Conduct Office, to support safety and educational initiatives in Residence. Experience in a residence setting is preferred. Work responsibilities will include occasional evenings and weekends. The successful candidate must be able to work flexible hours.

This position coordinates and acts as the intake point for student conduct cases. This position coordinates investigations of student conduct including meeting with complainants, respondents, witnesses, and/or any individual with particular knowledge of an alleged incident. This position creates, updates, and maintains student conduct files. This position advises students on their rights, obligations, and options within conduct case management processes, and provides support and/or outreach to students.

The schedule for this position requires the incumbent to work evenings and weekends.

What you will do

Coordinates and acts as the intake point for student conduct cases.

Coordinates investigations of student conduct including meeting with complainants, respondents, witnesses, and/or any individual with particular knowledge of an alleged incident. Creates, updates, and maintains student conduct files, ensuring record management and document storage practices comply with government regulatory policies. Serves as a point of contact regarding student conduct policies, procedures, regulations, and enforcement. Advises students on their rights, obligations, and options within conduct case management processes. Provides support and/or outreach to students by encouraging personal development, and establishing expectations for student conduct. Identifies and refers critical and complex cases including cases pertaining to mental health, substance abuse, physical violence, domestic dispute, harassment, sexual violence, human rights, and pandemic response.
• Updates and maintains policies and procedures.
• Other duties as required in support of the department and/or unit.

Required Education

• Three-year Community College Diploma or Three-Year Bachelor Degree, or equivalent.
• • in a social science discipline preferred.

Required Experience

• More than 3 years and up to and including 5 years of experience.
• • Knowledge of relevant mental health programs considered an asset.
  • Experience advising students considered an asset.
  • Experience working at a post-secondary education institution considered an asset.
  • Knowledge of relevant laws, regulations, policies, standards and/or guidelines considered an asset.

Required Licenses and Certifications Satisfactory Criminal Records Check required.

• Vulnerable Sector Screening required.

Consideration may be given to an equivalent combination of education and experience. Job Knowledge and Requirements

• Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience.
• Provide consultation and advice on non-straightforward and/or complex issues.
• Interaction with others typically requires interpersonal skills and the ability to understand and influence.
• Adapt messages to meet the needs of the intended audience.
• Build relationships, trust and credibility.
• Manage own work and may train and review the work of casual employees, work study students and/or volunteers, to see commitments through to completion.
• Contribute to setting work priorities and direction, supporting the team in achieving goals and objectives.
• Participate in project team meetings and develop individual project plans.
• Lead procedural or technological change within a unit.
• Identify new problems and seek information and input to fully understand the cause of problems.
• Identify opportunities to improve the effectiveness and efficiency of work processes.
• Draw logical conclusions and provides opinions and recommendations.
• Research equity, diversity, accessibility and inclusion resources and best practices relevant to the job and unit operations in order to inform evidence-based planning.
• Commitment to principles of equity, diversity, accessibility, inclusion, Indigenization and human rights for equity deserving groups.

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queen's is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Aboriginal Peoples, persons with disabilities, and persons of any sexual orientation or gender identity. In accordance with Canadian Immigration requirements, priority will be given to Canadian citizens and permanent residents.

The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code, including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at View email address on ca.edajobs.com.