Collection Officer (Program Admin Officer 1-2)

Competition # : 49502

Department: Service Nova Scotia

Location: HALIFAX

Type of Employment: Term

Union Status: NSGEU - NSPG

Closing Date: 17-Aug-26 (Applications are accepted until 11:59 PM Atlantic Time)

At Service Nova Scotia, we impact every citizen, business and municipality and business in Nova Scotia. Our mandate is to design and deliver programs and services to meet the needs of our clients and the public good through a culture of excellence. Our vision is to be a recognized leader in service and public protection that delivers trusted, accessible, modern programs, and contributes to Nova Scotia as a safe and desirable place to live, work and do business.

About Our Opportunity

Reporting to the Collection Supervisor, you are responsible for collecting outstanding debts due to the Province which have been assigned from various client departments, and public sector entities. As a member of the Collection team, you will manage an assigned portfolio. Specifically, you will ensure that debts due to the Province are monitored and resolved promptly and cost effectively.

Primary Accountabilities

Key responsibilities include:

• Communicating with debtors by telephone, in writing, and in person to secure and negotiate payments, and arranging repayment programs with debtors and/or their representatives;
• Interpreting and assessing financial records to support the debtor’s ability to repay;
• Prioritizing debt accounts where payments have not been received while using available information to make informed decisions regarding actions to obtain payment;
• Reviewing and analyzing bankruptcy/consumer proposal packages to properly vote, liaise with Trustees in Bankruptcy, and follow up on receivership and bankruptcy notices;
• Maintaining accurate payment records ensuring schedules comply with the payment arrangements;
• Responding to debtor enquiries, while liaising with other departments, government agencies, financial institutions, civil offices, and the legal community;
• Ensuring that debts which cannot be collected are processed appropriately.

Qualifications And Experience

To be successful in this position, you possess a Bachelor’s degree, in addition to 1 year of related experience in the collection recovery field. An equivalent combination of training and experience will be considered. Examples of equivalences would include 5 years of relevant work experience; 2 years post-secondary education + 3 years of experience; 1 year post-secondary education + 4 years of relevant experience. You also possess the following qualifications:

• Ability to manage large caseloads and prioritize work;
• Experience interpreting and assessing financial statements;
• Excellent analytical and problem solving skills;
• Strong decision making skills;
• Excellent communication skills;
• Proficient in computerized applications, such as MS Office, and e-mail applications;
• Strong interview and negotiation skills;
• High degree of tact, diplomacy, and discretion;
• The ability to work and communicate with sensitivity and confidentiality.

Knowledge of the Finance Act, Revenue Act, Sales Tax Act, Employment Support and Income Assistance Act, Natural Resources Act, Education Act, Student Aid Act, and applicable regulations would be viewed as an asset.

Equivalency

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here: Benefits for government employees.

Working Conditions

• Normal work week is 35 hours/week, 7 hours/day
• May be required to work overtime on occasion

Additional Information

This is a Term employment opportunity with an anticipated end date of October 7, 2027. The appointment status (‘term’, ‘temporary’ or ‘casual’) is dependent on the start date of the successful candidate.

We will assess all qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

What We Offer

• Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
• Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
• Countless career paths.

Pay Grade: PR 06 - PR 10

Salary Range: $2,112.87 - $3,029.89 Bi-Weekly

Employment Equity Statement: Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

Accommodation Statement: We are committed to providing an inclusive and accessible recruitment process. Candidates may request accommodations based on any grounds protected by the Human Rights Act. If you require an accommodation throughout the recruitment process, please contact us at View email address on ca.workus.org.

This Is a Bargaining Unit Position Initially Restricted To Current Civil Service Employees Represented By The Nova Scotia Government Employees Union (NSGEU). If Applying From Outside a Government Office, Employees Must Apply Correctly Via This Link

Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.

If you are receiving a pension from the Nova Scotia Public Service Superannuation Plan (PSSP) or any related plans, you cannot receive pension payments while contributing to the same plan. If you accept a position that requires PSSP contributions, your pension payments must be stopped. Please contact the Nova Scotia Pension Services Corporation for more information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to ***email_hidden***.