Payment Coordinator

Job Responsibility:

Job Brief

This position is responsible for accounting operations within the designated department; key responsibilities include the processing and reconciliation of payments and maintenance of customer/tenant accounts.

Wage $28.35 - $31.15 (2023)

Reports To Program Supervisor, Tenant Services

Department Human Services

Location Lindsay, ON

Hours Normal Working Hours 35 hours per week

Other Combination of general office environment and occasional off-site travel. Attend meetings, conferences and departmental emergency situations, which may be outside of normal business hours

Kawartha Lakes-Haliburton Housing Corporation duties:

• Prepare monthly rent roll, review, make adjustments as needed, and prepare final posting
• Process and reconcile monthly tenant rent payments and maintain tenant accounts, drawing subsidy payments when applicable
• Manual billing as needed
• Investigate and resolve any discrepancies and issues in collaboration with other relevant staff and in a timely manner to prevent financial hardship for tenants and provide a high level of client service to a highly vulnerable tenant population
• Prepare, produce and balance various statistical and accounting reports
• Provide backup for other accounting and financial positions as required

As a member of the professional team:

• Administer procedures and recommend resources to achieve strategic objectives
• Complete continuous research and analysis of industry trends and issues to make recommendations to management and remain current in area of specialty
• Manage stakeholder interactions in the supply and receipt of information, analysis, and resolution of issues
• Partner with internal process or program owners to share program objectives, analyze gaps, provide advice on actions to be incorporated in other's processes, act as a program/service champion
• Manage customer service concerns, investigating, problem solving and responding as appropriate
• Maintain documentation and or databases and corporate records in accordance with policy and divisional practice; consider legislative municipal requirements such as MFIPPA
• Provide data to allow reporting and decision making
• Procure services and goods related to areas of responsibility
• Contribute to the development of annual program needs
• Provide other related duties as assigned

Qualifications

• Secondary School Diploma with additional education in accounting or a related field
• Minimum three (3) years' of related progressive experience, preferably in a municipal environment
• Demonstrated understanding of basic accounting principles with proven ability to calculate, post and manage accounting figures and financial records
• Working knowledge and understanding of municipal legislation in relation to the duties assigned
• Effective oral communication and strong interpersonal skills; Excellent written communication skills; attention to detail and accuracy
• Demonstrated customer service skills at a level to develop and maintain cooperative/collaborative working relationships both within and outside the organization
• Demonstrated time-management skills with the ability to prioritize workloads and meet deadlines with minimal supervision
• Demonstrated ability to exercise discretion and tact and maintain a high degree of confidentiality at all times, complying with all applicable privacy legislation and local policies and procedures
• Demonstrated proficiency in Microsoft Office, the internet and any other related software
• Possess and maintain a valid Ontario Class “G” Driver's Licence or the ability to attend to frequently to work related activities at various sites within the municipalities or at other sites within Ontario
• Possess and maintain the absence of a Criminal Record. Upon a conditional offer of employment, a Criminal Record Check will be required
• Related work experience in a rental housing environment
• Experience working with and the ability to interact sensitively, respectfully, empathetically, and non-judgementally with people with diverse backgrounds; identities; cultural, religious, and personal practices and beliefs; and needs and issues. Some KLH Housing Corp tenants experience poverty, mental illness, trauma, addictions, behavioural issues, financial issues, cognitive impairment, disabilities, and interpersonal issues.

Applicants must be prepared for skill testing.