Director AI

At CAA Club Group, we are passionate about keeping our Members safe – whether they are on the road, at home, or travelling abroad. As a trusted Member‑based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such as road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change, and cultivate a great working environment to deliver on what is best for our Members. CAA SCO Systems & Services Inc. is a member of the CAA Club Group of Companies.

Join our growing team where everyone belongs!

What You Will Do

• Lead execution of the AI strategy in alignment with HGAI mission, principles, and enterprise priorities.
• Work with the Chief Information and AI Officer to continuously evolve the enterprise AI strategy, roadmap, and operating model.
• Own and manage the AI use‑case intake process, prioritization approach, and delivery pipeline to ensure measurable business value.
• Establish disciplined governance to track outcomes, risks, and benefits realization.
• Own and maintain a comprehensive inventory of AI solutions, models, vendors, use cases, and related governance documentation.
• Implement lifecycle management practices aligned to HGAI principles of sustainability and accountability.
• Conduct periodic reviews to ensure all AI solutions remain effective, relevant, and monitored for performance, risk, and unintended drift.
• Embed responsible AI practices in coordination with Enterprise Risk Management.
• Own and maintain AI governance documentation, including intake processes, guardrails, standards, decision records, approval workflows, and inventory controls.
• Provide guidance and oversight to ensure the AI Security Specialist’s work is integrated into AI solution design, deployment, and ongoing governance.
• Ensure alignment with internal AI policies, HGAI guiding principles, and regulatory expectations, including OSFI and NIST guidance or frameworks.
• Oversee bias testing, explainability, model risk management, and regulatory documentation.
• Lead, coach, and develop the initial team of two ML/AI Specialists, setting clear priorities, expectations, and delivery standards.
• Provide day‑to‑day direction, technical guidance, and performance oversight to support high‑quality execution of AI initiatives.
• Build team capability in responsible AI practices, solution delivery, model governance, and business‑focused problem solving.

Who You Are

• Bachelor’s Degree in Computer Science, Data Science, Engineering, Information Systems, or a related field; equivalent experience will be considered.
• 10+ years of experience in technology, data, or AI leadership roles.
• Proven delivery of AI, machine learning, or advanced analytics solutions from concept through production in financial services, insurance, or other regulated environments.
• Strong understanding of AI governance, risk management, and compliance frameworks.
• Hands‑on experience with AI technologies, cloud and data platforms, and model lifecycle practices, including MLOps or LLMOps.
• Familiarity with OSFI expectations or similar regulatory environments.
• Demonstrated experience leading technical teams, managing vendors, and influencing senior stakeholders across business, technology, risk, and security functions.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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