Store Manager- Heartland Town Centre

Location: Heartland Town Centre - Mississauga

Position Overview:

We are seeking an enthusiastic and experienced Store Manager to oversee all aspects of our store operations. As a Store Manager, you will play a key role in driving sales, ensuring exceptional customer service, and leading a team of motivated staff. You will be responsible for inventory management, team leadership, merchandising, and enhancing the customer experience. If you have a passion for retail and a strong track record of managing high-performing teams, we want to hear from you!

Key Responsibilities:

Sales & Revenue Growth

• Develop and execute sales strategies to meet revenue targets and increase profitability.
• Analyze sales trends and customer data to identify opportunities for upselling and cross-selling.
• Implement effective merchandising, product placement, and promotional strategies to drive sales.
• Manage store schedules to meet budget goals while optimizing payroll costs.

Store Operations

• Ensure accurate store inventory, including handling shipments, markdowns, and product recalls. Conduct regular store inventory checks.
• Follow all policies to protect store assets and minimize loss. Administer cash management procedures.
• Maintain a safe work environment, ensuring compliance with safety standards and handling incident reports.
• Oversee store setup, including stockrooms, cash desks, and operational areas. Maintain organized and efficient store layouts.

Team Management

• Recruit, train, and motivate a high-performing team.
• Provide ongoing coaching and feedback to staff to meet performance expectations and deliver exceptional service.
• Foster a collaborative and positive work environment, ensuring high employee engagement.

Omni-Channel Operations

• Coordinate seamless integration between online and offline channels.
• Oversee the fulfillment of online orders, ensuring timely delivery and customer satisfaction.
• Train team members on omni-channel processes, technology, and customer engagement.

Customer Experience

• Lead by example in delivering outstanding customer service.
• Implement strategies to enhance the customer experience using the GEOX Service Model.
• Address customer inquiries, concerns, and feedback professionally and promptly.

Visual Merchandising  

• Ensure corporate visual directives are implemented effectively.
• Maintain the store’s brand presentation and visual standards.
• Adapt store visual displays to reflect business trends while maintaining brand integrity.

Position Requirements:

• Education : University/College Degree or equivalent retail experience.
• Experience : Minimum of 2 years of retail management experience, ideally in fashion, apparel, or footwear. 
• Skills:  
• Excellent communication skills with the ability to engage and inspire all team members.
• Strong people management and coaching abilities to drive performance and career development.
• Analytical skills with the ability to interpret data and make informed business decisions.
• Proficiency in Microsoft Excel and POS systems.
• Business acumen and understanding of key retail performance metrics.
• Exceptional organizational skills to manage multiple tasks and meet deadlines.

Key Competencies:

• Passion for Retail
• Customer Service Excellence
• Accountability & Leadership
• Teamwork & Collaboration
• Adaptability & Flexibility
• Strong Communication Skills
• Continuous Learning & Development

Physical Requirements:

• Must be able to stand, walk, bend, crouch, and reach for extended periods.
• Ability to lift merchandise up to 30 lbs. and move store fixtures as needed.

Benefits & Compensation:

• Salary: Starting at $59,000 Annually plus Monthly Bonuses.

Benefits:

• Medical & Dental Benefits
• Extended Health and Dental Benefits
• Employee Assistance Program (EAP)
• Paid Time Off (PTO)
• Opportunities for Career Growth and Development

About GEOX:

GEOX is a leading global footwear and apparel brand, known for its innovative and high-quality products. We are committed to providing our customers with the best in style, comfort, and performance. Join our dynamic team and take the next step in your career with us!