Customer Solution Specialist
Ribbon Ai
Help Ribbon’s customers succeed by making sure their teams, candidates, and hiring workflows run smoothly. As a Customer Solution Specialist, you’ll be on the front lines of customer experience, helping users troubleshoot issues, understand the product, and get the most out of Ribbon’s AI hiring platform.
You’ll work closely with Customer Success, Product, and Engineering to investigate technical questions, resolve customer issues, document recurring problems, and improve the overall support experience. This is a hands-on role for someone who is technical, customer-focused, organized, and excited to help companies adopt AI in one of the most important parts of their business: hiring.
About Ribbon
Ribbon is building the future of hiring: faster, smarter, and built for scale. Recognized by Fast Company as one of the Most Innovative Companies of 2026 and featured by The New York Times, BBC, Inc., and Bloomberg, we’re helping employers find the right people 10× faster. Our always-on voice AI interviewer screens candidates in minutes, identifies top talent automatically, and frees recruiters to spend time where it matters most. We work with some of the largest Fortune 500 customers in automotive, self-storage, logistics, and high-volume hiring. Ribbon is helping teams dramatically reduce time-to-hire, raise candidate quality, and scale without adding headcount.
How you’ll make an impact
Be the first line of support for customers and candidates, helping troubleshoot issues quickly, clearly, and professionally.
Investigate technical problems across Ribbon’s platform, AI interviews, workflows, and integrations, then partner with Engineering and Product to drive resolution.
Support Customer Success with onboarding, implementation, configuration, and customer enablement where technical expertise is needed.
Create and maintain clear internal documentation, troubleshooting guides, and customer-facing help content to improve the support experience.
Identify recurring issues, product gaps, and customer pain points, then share actionable feedback with Product and Engineering.
Help deliver a reliable, responsive, and high-quality customer experience as Ribbon scales with enterprise and high-volume hiring teams.
We are looking for someone who
Has 1–3 years of experience in technical support, customer support, implementation, customer success, or a similar role at a B2B SaaS company.
Is a strong problem-solver who can troubleshoot software issues, ask the right questions, and turn unclear problems into clear next steps.
Communicates clearly, patiently, and professionally with customers, candidates, and internal teams.
Is organized, detail-oriented, and able to manage multiple support requests with urgency, accuracy, and follow-through.
Works well cross-functionally with Customer Success, Product, and Engineering to resolve issues and improve the customer experience.
Has a customer-first mindset and takes pride in turning confusing or frustrating situations into great experiences.
Experience with ATS platforms, HR tech, APIs, integrations, Intercom, or technical documentation.
Why Ribbon
Competitive salary + meaningful equity. We want you thinking like an owner because you are one.
Direct customer impact. You’ll shape how companies adopt AI in one of the most important parts of their business: hiring.
Cutting-edge tech. Work with the latest AI tooling, not yesterday’s stack.
High-growth environment. Join at the inflection point of a fast-scaling, VC-backed company.
Health & wellness stipend. Your mind and body are part of the product.
Annual international offsite. Each year, we take our team on an exciting journey to a different international destination. It’s more than just travel, it’s an investment in alignment and collaboration.
Team lunches & meetups in Toronto. A flexible hybrid work environment.
Ready to Standout? How to Apply:
We’ve ditched the cover letter and initial screening. Experience Ribbon’s product by starting your AI interview now - 24/7, no recruiter bottlenecks.
Apply in Seconds: Click here to start your AI Interview - here
Showcase Your True Potential: Go beyond your resume and let your skills shine.
Stay Tuned: If you’re a match, our team will reach out fast for next steps.
We can’t wait to see how you’ll help our customers hire faster, smarter, and better with Ribbon.
- Overview Shift4 (NYSE: FOUR)is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually ...SuggestedFull timeLocal areaWorldwide
$59k - $64k per year
...results-oriented individual who wants to take their career in customer experience to the next level. We believe that enabling a... ...excited to build the future of work! The Role As a Junior Solutions Specialist, you will be part of a driven and supportive team that’s always...SuggestedLong term contractPermanent employmentFull timeInternshipWork at officeFlexible hours2 days per week3 days per week$65k - $75k per year
.... About the Role Reporting to the Senior Customer Enablement Consultant, the Customer Enablement Specialist plays a critical customer-facing role in delivering... ...to think creatively to solve problems. Solution-focused approach and creativity in problem-solving...SuggestedLong term contractFull timeWork at officeWork from homeFlexible hours- ...growing FinTech companies in North America, Mortgage Automator is customer-centric, ambitious, and deeply rooted in the lending community.... ...and decentralized decision-making. Job Summary The Client Solutions Team plays a crucial role in providing exceptional technical...SuggestedFull timeWork at officeRemote workWork from homeTrial periodFlexible hours
$24 per hour
...values guide our teams and actions: Customer First : We prioritize customer satisfaction... ..., you’ll handle it gracefully — finding solutions that feel fair, human, and true to the... ...can grow in several directions: Specialist Tracks: Category Expert (Home, Jewelry,...SuggestedFull timeWork at officeLocal areaRemote workShift work- ...To support our growth, we are expanding our Customer Success team and are looking for a Customer Onboarding Specialist. Working in Customer Onboarding, you will be responsible... ...value, building confidence in our platform’s solution by owning the entire post sales setup...Full timeWork at officeWork from home
- ...make a real impact - for our customers, our team, and the world around... ...outcomes. Showing Customer Empathy ❤️ You bring humble... ...faster choices. Focusing on Solutions, Not Problems You approach challenges... ...for a Customer Success Specialist to join our team at Levitate....Full time
$76.8k - $96k per year
...achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to... ...with Purpose: Build impactful solutions for customers worldwide. Join Excellence: Work in a... ...About the Role We are seeking a Customer Advocacy Marketing Lead to execute and manage...Full timeWorldwide$65k - $75k per year
...TouchBistro is looking for a Customer Training Specialist to partner closely with Sales to ensure smooth and successful customer launches. In this... ...by understanding their needs and recommending the right solutions Partner with internal teams including Install, Product,...Long term contractFull timeInternshipFlexible hours$90k - $110k per year
...drive to surpass the expectations of our customers and unlock opportunities to support... ...Role Purpose The Integration Specialist – Payment Solutions is a hybrid solution‑design, technical... ..., cross‑functional environments. Customer‑focused with attention to stability and...Long term contractPermanent employmentFull timeContract workInternshipWork at officeLocal areaWork from homeWorldwideMonday to friday$40k - $50k per year
...outcomes. Join us in transforming the industry and making an impact on millions - including yourself. We’re looking for a Customer Support Specialist to join Marble to take ownership of resolving both inbound and outbound customer, patient, and health care provider...Full timeInternship- ...and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure... ...to join us? What’s the position? Our Customer Service specialist will report to the Customer Service Supervisors and will handle...Full timeWork at officeWork from homeFlexible hours
$60 - $80 per hour
...investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey . Position: Customer Service Representatives Type: Contract Compensation: $60–$80/hour Location: Remote Duration: 3–...Full timeContract workSummer workImmediate startRemote work$45k - $49k per year
...¯We care. You benefit. Your Role at Manion As a Customer Experience Specialist, you will serve as the first point of contact for Plan Members... ...difficult interactions Contribute to a collaborative, solutions-focused environment as a team player Handle inquiries...Full timeInternshipWork at officeRemote workWork from homeMonday to fridayFlexible hours2 days per week- ...Customs Specialist Brokerage Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world...Long term contractFull timeWork at officeFlexible hours
$58k per year
...preuve de créativité en offrant des solutions bancaires novatrices aux Canadiens.... ...banking to enrich people's lives. Our customers have named our EQ Bank digital platform... .... Purpose of Job The Customer Payments Specialist is responsible for the identification...Permanent employmentFull timeDay shift$70.83k - $106.5k per year
...Customs Solutions, Technology Service Manager Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services...Long term contractFull timeFlexible hours$60k - $70k per year
...Canadian operations remain close enough to the customer to make practical decisions, solve... ...Canadian regulations. As a Customs Specialist , you will be trusted with the technical... ...questions Providing practical solutions to clients, brokerage colleagues, operational...Long term contractPermanent employmentFull timeTemporary workWork at officeLocal areaRelocation packageMonday to fridayWeekday workStoakley-Stewart Consultants
Toronto, ONa month ago$55k - $75k per year
...saving clinicians more than 10 hours a week. That time goes back to where it matters most, patient care. As Bilingual Customer Success Specialist , you aren't just solving problems, you are the architect of the customer’s first 90 days. You will be responsible for...Full timeInternshipRemote workFlexible hoursWeekend work$80 - $160 per hour
...investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey . Position: Customer Support / Success Professionals Type: Contract Compensation: $80–$160/hour Location: Remote Role...Full timeContract workSummer workRemote work$48k - $55k per year
...About Metergy Solutions Inc. (“Metergy”) Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid... ...Summary This position is accountable for enhancing the customer experience through providing timely, helpful and professional assistance...Long term contractFull timeWork at officeRemote work$55k - $70k per year
...expanding our team and are seeking an experienced, full-time Customer Success Specialist who brings a passion for outstanding customer service, a... ...Park, Alberta. We have developed a world class software solution by emphasizing client relationships and continuous innovation...Remote jobLong term contractFull timeWork at officeFlexible hours- ...looking for a highly organized and client-focused Senior Customer Onboarding Specialist to join our Customer Onboarding team. In this role, you’ll... ...ability to build trust and guide conversations ~ A proactive, solutions-oriented mindset with a strong sense of ownership and...Long term contractFull timeContract workLocal areaFlexible hours
- ...With AI redefining the computing paradigm, solutions must evolve to unify innovations in... ...support design-in solutions with OEM and ODM customers. In this role you'll collaborate with the... ...representing Tenstorrent requirements on customer offered platforms. You'll establish relationships...Permanent employmentFull timeWork at office
- ...Job Responsibility: Job Title Solution Specialist Modern Work Vacancy No VN7927 Company Name Compugen Inc Work Location Toronto... ...pre-sales enterprise-level solutions with a focus on customer satisfaction, project timelines, and deliverables. This role...Full timeWork at officeLocal areaRemote workFlexible hours
$50k - $56k per year
...of PerkSpot, is searching for a Bilingual (French/English) Customer Service Specialist to join our Customer Service team located in Toronto,... ...Document active tickets every step of the way, from inquiry to solution and completion ~ Actively prioritize support tickets and...Summer workWork at officeMonday to friday3 days per week$76k - $85k per year
..., Today's Youth and Women, and Mental Health and Inclusion. We are seeking a highly organized and customer-focused Senior Customer Marketing Communications Specialist to coordinate customer-facing communications. Reporting to the Director of Community and Customer Marketing...Full time$73k - $100.1k per year
...let's talk. Okta is seeking a highly proficient GEO Content Specialist to execute content-focused Generative Engine Optimization (GEO)... ...and identify content performance trends. Collaborate with Customer First teams to ensure optimized content is published effectively...Full timeLocal areaWorldwide- ...creative in providing innovative banking solutions for Canadians. How do we get there... ...and today we serve more than 800,000 customers across Canada through Equitable Bank,... ...since 2021. The Work The Customer Service Specialist is responsible for providing...Hourly payPermanent employmentFull timeWork at office
- ...Shape the future of secure customer identity and digital trust for leading financial services organizations. The Role We are seeking a Customer Identity Solutions Architect with deep Customer Identity and Access Management (CIAM) expertise to lead the design and delivery...Full timeFor contractorsInternshipImmediate start
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Solution Specialist. Be the first to apply!
- agent expérience client Toronto, ON
- conseiller expérience client Toronto, ON
- full time customer service representative work from home Toronto, ON
- customer service assistant work from home Toronto, ON
- customer team member Toronto, ON
- agent service à la clientèle bilingue Toronto, ON
- member services representative overnight Toronto, ON
- customer service security officer Toronto, ON
- customer service agent Toronto, ON
- work at home customer service representative Toronto, ON