Transcription Clerk

Transcription Clerk

Delta Police Department - Civilian
Delta, British Columbia, Canada

Department:  DPD Departmental Support Services - Transcription
Employment Group: CUPE Local 454
Job ID:  CE26-19
Hours of Work: As Needed
Pay Rates: $31.28 - $36.74/hour

Location
Delta Police Department

Posting Closing Date
11/08/2026

Nature and Scope of Work
This is moderately complex clerical work in the provision of transcription services to a department. Incumbents of this class type verbatim transcripts of a variety of confidential digital audio and video recordings including footage from Body Worn Cameras, CCTV and mobile phone footage and 911 calls which may be of a complex and/or sensitive nature. Incumbents of this class also assess and analyze footage and transcriptions for grammatical correctness, clarity and accuracy of specific identifiers; determine contextual relevance and admissibility of material; and make determinations on the appropriate method of notation. Considerable independence of judgement and action is exercised in the performance of assigned duties. Work performance is reviewed by a superior on the basis of completeness, accuracy and conformance with established rules, regulations, policies and procedures.

Illustrative Examples of Work

• Types and transcribes verbatim a variety of confidential digital audio and video recordings and related materials including from Body Worn Cameras, CCTV, 911 calls and mobile phone footage which may be of a complex, technical and/or sensitive nature and which requires a high degree of accuracy; creates and maintains electronic documentation of transcriptions; checks and corrects transcriptions for grammatical correctness, clarity, accuracy and adherence to legal and procedural requirements.
• Assesses and analyses recordings to determine identifiers; marks transcripts with identifying tags, labels and notes; makes determinations on relevance and admissibility of material including contextual information and appropriate method of notation; reviews auto-transcribed material and revises as required; ensures accuracy of transcribed material for admissibility and for submission to Crown; assesses transcribed material to identify personal information and mark for redaction to ensure compliance with Freedom of Information and Privacy legislation.
• Operates a variety of software systems and applications; accesses files on PRIME and reviews fields for accuracy; notifies appropriate staff or detachment members of discrepancies or errors in identifying information as required; retrieves information for the completion of transcribed material; reviews information to determine circumstances surrounding nature of occurrence; maintains electronic tracking of transcription metrics for reporting purposes.
• Provides orientation and training to new clerical staff and explains moderately complex department rules, regulations and procedures within prescribed limits; maintains departmental operating procedure manuals; contributes to the development and improvement of procedures, processes and standards related to the work and implements same.
• Maintains liaison with a variety of internal and external contacts including uniformed members; and composes routine correspondence related to the work.
• May act for a superior during periods of absence including scheduling, assigning, reviewing and supervising the work of staff engaged in transcription duties.
• Performs related work as required.

Required Knowledge, Abilities, and Skills

• Considerable knowledge of business English, spelling, grammar and punctuation.
• Considerable knowledge of the functions, rules, regulations and policies governing applicable department operations and activities.
• Sound knowledge of modern office practices, applications and procedures.
• Ability to maintain sustained focus and attention to detail including while exposed to sensitive and graphic material.
• Ability to effectively proofread and correct transcription material.
• Ability to determine relevance of contextual and/or non-verbal information on recordings.
• Ability to type 45 WMP with a high degree of accuracy.
• Ability to maintain confidentiality relating to the work performed.
• Ability to communicate effectively both orally and in writing and to demonstrate excellent listening skills.
• Ability to maintain effective working relationships with internal and external contacts.
• Ability to train and supervise others as required.

Desirable Training and Experience
Completion of Grade 12 plus considerable related experience; or an equivalent combination of training and experience.

Required Licenses, Certificates and Registrations
Standard Security Clearance.

In addition to a competitive salary, the Delta Police Department offers a comprehensive Benefit package, including Extended Health, Dental, Life Insurance, and Municipal Pension Plan contribution.

In order to be eligible for employment with the Delta Police Department, you must be either a Canadian Citizen or Permanent Resident, and be at least 18 years of age.