Fraud Investigations Team Lead

Lead fraud investigations at Wealthsimple, coaching investigators and resolving complex account takeovers, payment fraud, and digital asset cases in a hybrid team.As Team Lead, you will manage a pod of Fraud Investigators within Wealthsimple’s Security & Risk group. You will guide daily operations, maintain case-closure Service Level Agreements, and protect investigative quality. The work spans fraud typologies, financial ledgers, transaction metadata, and regulatory requirements.Key Responsibilities:
Manage daily operations for a pod of Fraud InvestigatorsConduct 1:1s, side-by-sides, coaching, and calibration sessionsOversee complex queues and maintain case-closure Service Level AgreementsEscalate and resolve ambiguous or high-dollar investigationsPartner with Risk, Compliance, and Product on automated defensesRequirements:
Three or more years of backend fraud investigations experienceExperience with banking, payments, account takeovers, or digital assetsTrack record mentoring, coaching, or leading peersDeep understanding of fraud typologies and financial ledgersExceptional written and verbal communication skillsApply fraud investigation leadership, decisive judgment, and detailed coaching to strengthen Wealthsimple’s defenses against evolving financial crime.
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