Dipatcher/Call taker

The Opportunity

Riide Holdings Inc. has an opportunity in their riide division, for an eager Call Taker to join the Dispatch Office.  This entry-level role is responsible for answering incoming calls, answering emails to book  taxi services through riide’s advanced computer dispatch system.  

The details

Status: Part-Time- Union (opportunity to transition too full-time)

Location: Saskatoon, SK (Onsite)

Start Date: Immediate

Shift(s): Must be available to work evenings, overnight (11:30pm-8:00am), and weekends

Reports To: Dispatch Manager

The responsibilities

The Call Taker is responsible to:  

• Support customer service excellence by answering incoming calls with professionalism and efficiency;
• Process requests through the advanced computer dispatch system with accuracy and following internal dispatch protocol;
• Positively interact with the Dispatch Office team;
• Proactively deescalate customer complaints.
• Transfer issues to the Dispatch Manager; and
• Other duties as directed.

The requirements

To be successful as a call taker, you will possess:

• General knowledge of Saskatoon (key landmarks, road names, etc.);
• Strong computer technology skills with the ability to learn new systems quickly;
• Proven customer service skills;
• Fluency in English with excellent verbal and written communication;
• Ability to work as part of a team in an open office concept;
• Self-motivated and able to work independently as required; and
• Reliable transportation to and from work.

The company

Originally established in 1972, Riide Holdings Inc. has evolved and grown from a traditional taxi service to be the leader through a diverse and progressive approach. riide is bringing a new system of mobility to Western Canada by giving the public the freedom to choose quality, safe, and inclusive transportation to carry them to their destination.  #yourrideyourway #TEAMriide

In addition to riide , Riide Holdings Inc. includes Prestige Car Service, Atomic Auto, Superior Autobody and Railway Gas & Convenience.