Delivery Lead, Digital Products

At EZCORP we are a growing team focused on creating and changing the pawn industry as we know it today. We believe that our platform enabled lending and e-commerce solutions will revolutionize our ability to attract, engage and service our customers across the United States, Mexico and Latin America.
Join us now for an opportunity to be a part of a team that wants to provide access to short-term cash for every person – everywhere!
The Company:Founded in Austin in 1989, EZCORP has grown into a leading provider of pawn loans in the United States, Mexico and Latin America. We are dedicated to satisfying the short-term cash needs of consumers who are both cash and credit constrained and providing an industry-leading customer experience.
What’s in it for you:Ground Floor opportunity with EZCORP, a company with a start-up, purpose-driven mentality where innovative and agile problem solving are part of our DNA along with competitive compensation and benefits.
Address:Ontario
The Delivery Lead — Digital Products is a senior delivery role within the Enterprise PMO, responsible for the end-to-end planning, execution, and successful delivery of digital product initiatives. This role works directly with product teams, development teams, data and analytics team, marketing, and business stakeholders to drive delivery of pricing and lending capabilities, digital customer experiences, and e-commerce initiatives. This is not a traditional project management role. The product teams this person partners with own their own backlogs, define their requirements, and ship in iterative cycles. The value this role adds is managing the organizational complexity around those teams: cross-team dependencies, release coordination, stakeholder alignment, vendor management, and executive reporting. The person in this role must be technically credible with product and development teams while translating progress into business language for executive stakeholders.
ESSENTIAL DUTIES & RESPONSIBILITIES:Digital product delivery
Serve as the EPMO’s delivery partner for digital product teams, managing cross-team dependencies, release coordination, and stakeholder alignment so product teams can focus on building
Coordinate delivery across pricing and lending, data analytics, digital, and e-commerce workstreams — maintaining visibility into how these initiatives interact and depend on each other
Direct full-cycle digital product delivery from initiation through post-launch, ensuring outcomes align with scope, schedule, budget, and strategic business priorities
Participate in sprint reviews, backlog refinement, and planning sessions with product teams;
understand what is being built well enough to identify integration risks, data dependencies, and downstream impacts
Manage release coordination between product team delivery cadence and business launch timelines, ensuring that pricing updates, marketing campaigns, and customer-facing features ship when stakeholders expect them
Proactively manage changes in scope;
identify potential risks and develop contingency plans before they become delivery problems
Technical coordination
Partner with business and product leads and development teams to ensure technical decisions account for cross-product dependencies, data pipeline reliability, and platform scalability
Coordinate data and analytics delivery: track the flow of work from data ingestion and pipeline development through model building, validation, and production deployment
Manage technical vendor and partner relationships for digital initiatives: API integrations, third-party platform implementations, SaaS tool deployments, and data provider onboarding
Facilitate technical trade-off conversations when digital initiatives span multiple systems, teams, or data domains
Team coordination and stakeholder engagement
Create and lead cross-functional project teams spanning the product development and launch lifecycle
Translate between product and development language (epics, stories, velocity, technical debt) and business stakeholder language (launch dates, revenue impact, campaign milestones)
Coach, mentor, and motivate project team members and contractors, fostering accountability and ownership of assigned work
Influence and align cross-functional teams without direct authority — building consensus across product, development, marketing, operations, and business stakeholders
Build and maintain key business and vendor relationships critical to digital product delivery
Reporting and governance
Provide executive-quality delivery reporting to the EPMO Director and senior leadership: initiative status, risk posture, delivery forecasts, and KPI dashboards
Ensure enterprise project management standards, frameworks, and governance processes are consistently applied to digital product delivery
Conduct post-launch retrospectives and produce lessons-learned documentation to drive continuous improvement across the PMO
EDUCATION & EXPERIENCE:
6+ years of direct work experience in a project or program management capacity, with demonstrated experience delivering complex digital product initiatives across multiple concurrent workstreams
Strong technical foundation: comfortable reviewing architecture and design discussions, understanding API integrations, discussing data pipeline and analytics workflows, and engaging in trade-off conversations with development teams
Direct experience coordinating digital product delivery: e-commerce platforms, customer-facing applications, pricing or lending products, or data analytics solutions
Deep understanding of the software and digital product development lifecycle (SDLC/PDLC)
Agile fluency: has worked inside Scrum or Kanban teams as a delivery partner, comfortable with iterative planning, sprint ceremonies, and flow-based metrics
Strong stakeholder management and communication skills, with experience presenting to executive audiences and translating technical complexity into business language
Proficiency with project and product management tools such as Jira, Smartsheet, Microsoft Project, or equivalent platforms
Strong background working within a formal PMO structure or enterprise project governance framework
Experience in retail, financial services, specialty lending, or e-commerce industries preferred
Bachelor’s degree in information technology, business, or a related field required
PMP or PgMP certification
CSM, PSM, or equivalent Scrum certification
SAFe POPM, Product Owner, or Agile Product Management certification
Familiarity with AI-powered project management tools, predictive analytics, or delivery intelligence platforms
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