Service Advisor

Service Advisor

Be Part of Something Brand New

Join the opening team at The Brand NEW Dartmouth Mitsubishi the first automotive dealership ever built in Dartmouth Crossing and the newest addition to Shift Auto Group located directly across from IKEA Halifax!

This is more than a Service Advisor positionits an opportunity to help build the culture standards and reputation of a brand-new dealership from day one. If youre passionate about helping people building relationships and delivering exceptional customer experiences wed love to meet you.

What Youll Do

As a Service Advisor youll be the key connection between our guests and the Service Department ensuring every customer receives a professional transparent and seamless service experience. Youll help build lasting relationships by communicating vehicle needs coordinating repairs and delivering outstanding service from check-in to vehicle delivery.

Responsibilities include:

• Welcoming guests and managing the complete service experience from appointment scheduling through vehicle delivery

• Building strong customer relationships through professional honest and transparent communication

• Preparing accurate repair orders estimates and service documentation

• Explaining recommended maintenance repairs and value-added services clearly and confidently

• Communicating with Technicians to ensure accurate repairs and timely customer updates

• Coordinating with the Parts Department to source required components and support efficient workflow

• Managing customer inquiries through phone email and in-person interactions

• Following up with customers after service visits to ensure satisfaction and encourage long-term loyalty

• Supporting preventative maintenance recommendations and genuine Mitsubishi service solutions

• Maintaining accurate records while ensuring dealership processes and OEM standards are followed

• Contributing to a collaborative Service Department focused on customer satisfaction and continuous improvement

What Were Looking For

The ideal candidate:

• Has previous automotive service customer service or dealership experience (an asset)

• Provides exceptional customer service with professionalism empathy and integrity

• Has strong communication and relationship-building skills

• Is organized detail-oriented and able to manage multiple priorities

• Thrives in a fast-paced customer-focused environment

• Demonstrates reliability accountability and a positive team-first attitude

• Is comfortable using Dealer Management Systems (DMS) CRM platforms and service software

• Has a commitment to learning growth and delivering exceptional results

• Holds a valid drivers license with a clean driving record

Previous Service Advisor experience is considered an asset; however candidates with strong customer service skills and a passion for the automotive industry are encouraged to apply.

Compensation & Benefits

We offer a competitive compensation package based on experience and performance along with the opportunity to grow your career within one of Atlantic Canadas fastest-growing automotive organizations.

Additional benefits include:

• Comprehensive Health Life and Dental benefits

• Ongoing manufacturer training and professional development

• Career advancement opportunities throughout Shift Auto Groups growing network

• State-of-the-art brand-new dealership facility

• Employee recognition programs team events and performance incentives

• Opportunity to help establish a Service Department and customer experience from day one

Why Join Dartmouth Mitsubishi

This is your chance to help launch one of Atlantic Canadas newest automotive dealerships while building your career with one of the regions fastest-growing automotive organizations.

At Shift Auto Group our common purpose is simple:

We create lasting relationships by providing the finest automotive experiences anywhere.

If youre ready to join an exciting new team build lasting customer relationships and make an impact from day one apply today!

Required Experience:

Unclear Seniority