Associé(e) à la réception

Job Description

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview:

Receiving Associates work as part of a team to unload merchandise from carriers and check the quantity and quality of merchandise. In addition, they must RGR (Rough Goods Receipt)/DGR (Detail Goods Receipt) and enter information about incoming merchandise into the stores’ system using the tools provided (e.g., First Phone). All Receiving Associates are required to be licensed to use powered lift equipment (i.e., electric pallet jack, reach truck, order puller, forklift) which may be used when unloading trucks and moving freight from receiving to designated staging areas. A successful Receiving Associate must have a high level of work commitment, attention to detail and the ability to learn and follow procedures. Freight Team associates may also require picking orders when assigned, utilizing the Order Fulfillment Application to get details on orders that need to be picked. Associates in this role must be able to use the store systems/tools to identify product, article and vendor information, product location and store layout to provide the most efficient and highest quality service to our customers.

Key Responsibilities:
Receiving Merchandise

• Understanding carrier unload processes for efficient freight management.
• Strictly follow receiving standards that are set in place.
• Cleaning and maintaining receiving area (e.g. removing pallets and cardboard boxes from the floor, using compactor and bailer, clearing area to make room for new merchandise).
• Unloading merchandise using designated equipment.
• Receiving all types of inbound freight including, BOSS and special orders.
• Identifying and reading vendor packing slips, carrier shipping documents, UPC labels and other receiving documents and comparing to purchase orders to ensure accuracy.
• Scheduling deliveries and pre-post information into receiving system.
• Counting carton freight and RGR merchandise to satisfy freight bill.
• Identifying damaged merchandise and taking appropriate action.

Handling Merchandise

• Stocking merchandise onto shelves to achieve 100% in stock.
• Using appropriate safety procedures when organizing merchandise.
• Merchandising new items as directed.
• Building end caps and promotions.
• Breaking down and disposing of trash by end of shift.
• Maintaining safe and organized overheads (e.g., striping overheads).
• Communicating with other Freight Team members to ensure all product is stocked in the proper place.
• Communicating in-stock level of merchandise with Fulfillment Team.

Determining and Meeting Customers Needs

• Demonstrate GET behaviors consistency throughout each shift.
• Approaching and greeting Customers.
• Asking open-ended questions and expressing interest in projects to put the Customer at ease, determine Customers’ level of expertise and determine Customers’ needs.

Actionable Deliverable

• Maintain.
• Schedule.
• Unload merchandise.

Competencies:

• Attention to Detail: Concentrates for an extended period; catches errors before competing assignments; maintains high quality standards for his/her work.
• Acts with Integrity: Demonstrates responsible and honest behavior in all Home Depot roles, tasks, and responsibilities.
• Communicates Effectively: Creates open channels of communication; adapts message to fit the audience; expresses ideas clearly and concisely; keeps others well informed; listens carefully to input and feedback.
• Safety Orientation: Follows safety policies and procedures, identifies, and corrects safety hazards; encourages others to work safely.

Skills:

• Shipping and receiving
• Uploading trucks
• Stock merchandise

Direct Manager/Direct Reports:

• Reports to Department Supervisor of Receiving

Travel Requirements:

• NA

Physical Requirements:

• Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items Frequently requires the ability to lift and move heavy and bulky items without assistance
• Responding to public address system announcements Requires listening for customer service calls, personal pages and general information announcements
• Walking and Standing Requires moving around the store to assist Customers
• Identifying and reading reports, tickets and UPC labels Requires recognizing, identifying, and using merchandise and necessary reports
• Climbing Ladders Requires being able to climb a ladder, up to the height of 12 - 16 feet, to obtain or stock merchandise

Working Conditions:

• Due to forklifts and other heavy equipment traveling through the store, temporary cracks may appear in the floor, causing an uneven walking surface.
• The warehouse environment can be dusty and noisy.
• Doors are frequently open, causing drafts and interior temperature changes.
• Floors around work area may become slippery during wet weather conditions.
• May have to handle merchandise and work with tools with sharp edges.
• Tools, supplies and related merchandise may contain hazardous material.

Minimum Education:

• High School Diploma or equivalent

Minimum Years of Work Experience:

• Minimum 1 year receiving experience

Minimum Leadership Experience:

• NA

Certifications:

• NA

Other Requirements/Assets:

• Previous forklift experience considered an asset.

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