Office Community Manager

Member and Community Relations

• Manage reception during business hours (answer phone calls, greet members and their clients, direct visitors to specific offices)

• Track leads in CRM, schedule tours via email or phone and follow up to existing leads

• Create, promote and support a collaborative environment amongst members through events and community initiatives

• Resolve simple member issues with professionalism and patience, bringing complex issues to the owners’ attention for resolution

• Assist with billing, managing reservations, checking invoices, managing late fees and membership changes

• Assist with member moves, ensuring cleaning of offices where required

• Help members access conference room equipment and provide instruction where needed

Marketing and Sales

• Engage in and network with organizations in the local community

• Assist and manage leads and tours to reach sales goals

• Manage and maintain member occupancy through proactive lead flow and waitlist communications

• Achieve sales target goals and manage member turnover

• Contribute relevant content to social media account

Building Management

• Manage all building operations to ensure highest level of member satisfaction

• Troubleshoot printing, internet, phone requests and conduct regular building walkthroughs to always ensure cleanliness and safety

• Ensure the building is fully operational and processes are running smoothly

General Management

• Manage inventory and ordering consumables, toiletries, coffee and various office supplies

• Maintain company standards and expectations

• Work with ownership to prepare daily, weekly and monthly reports that outline community and sales progress

• Ensure building and member safety

Job Development and Advancement

• With experience and company growth, this position and its duties will become more high level. To support the increased responsibilities Community Coordinator(s) may be hired, offering the Community Manager the opportunity to manage a team.

• Oversee and keep the owners up-to-date with process changes

• Train and assist the Community Coordinator(s) in the necessary aspects of business

Additional information

• Hours of operation are Monday to Friday 8:30 a.m. – 5:00 p.m.

• Salary range is $45,000-$50,000

Minimum Qualifications and Requirements

• Previous experience within customer service

• Post-secondary education preferred

• Exhibits strong customer service, interpersonal, organizational, listening and conflict resolution skills

• Quality conscious, engaging, and customer focused

• Technologically savvy

• Strong verbal and written communication skills with the ability to communicate effectively and tactfully with members and employees as well as individuals external to the organization

• Available to work some evenings and weekends as required for the purposes of networking and/or event functions