ServiceNow Reporting Specialist at Danaher

SCIEX

Elevate your career as a ServiceNow Reporting Specialist with Danaher. This remote position focuses on delivering actionable insights and performance analytics across IT service management processes. In this specialized role, you will design and maintain ServiceNow reports, dashboards, and performance metrics, enhancing operational visibility. As a key player, you will help automate ITSM reporting processes while analyzing service delivery metrics to identify improvement opportunities. Effective collaboration with ITSM Process Owners and stakeholders will be crucial for successful data-driven decision-making. Key Responsibilities:

Design and develop ServiceNow reports and dashboards
Automate ITSM reporting and KPI frameworks
Analyze service delivery metrics and trends
Establish reporting governance and data consistency
Collaborate with stakeholders for reporting requirements

Requirements:

Bachelor’s degree in a STEM-related field
3-5+ years in ITSM, reporting, or analytics
Hands-on experience with ServiceNow reporting
Knowledge of ITIL-based ITSM processes
Proficiency in Excel, Power BI, and ServiceNow Performance Analytics

Drive impactful data insights and enhance IT service performance as a key contributor at Danaher. #J-18808-Ljbffr

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Vacancy posted 10 hours ago

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