Accounts Receivable Coordinator

ABOUT HERSCHEL SUPPLY 

Welcome to Herschel Supply, where we make quality products for a lifetime of better journeys. Designed with timeless form and intuitive function in Vancouver, Canada, every piece is backed by our signature warranty for wherever you’re going next. 

Since 2009, we’ve never stopped taking risks. We’re constantly innovating, growing our community and heading on new journeys. We’ve gotten lost in new cities, made lifelong friends all over the world, road tripped with no GPS, and explored a ton of creative pursuits along the way. 

Putting yourself out there isn’t easy. It means stepping outside of your comfort zone and trying something new. It might be scary at first, but it also leads to the best parts of life. Inspiring others to take that leap is what we live for. Wherever you’re headed, we’re here to help you pack your future with possibilities. 

So, come along for the ride, get inspired and Put Yourself Out There.

ABOUT YOUR NEW ROLE

Bring your eye for detail and talent for building relationships to Herschel’s Finance team. As our Accounts Receivable Coordinator, you’ll manage customer accounts and support our growing customer base around the world. You’ll use your organizational and interpersonal skills to keep payments on track and build strong relationships with our customers and sales representatives. Working closely with Sales and Operations, you’ll play a key role in keeping our accounts receivable running smoothly.

A DAY IN THE LIFE

On a day-to-day basis, the AR Coordinator will:

• Support the AR manager with credit assessment, performing required due diligence
• Process new account applications by accurately setting up new customers in the ERP system, validating that terms are accurately entered with appropriate support (signed sales agreements, tax certificates)
• Build strong relationships with accounts, maintain excellent customer service and work closely with Operations and Sales in effectively managing the relationships
• Work with independent North American and International accounts and handle some major distributor accounts
• Perform day-to-day collection activities by phone and email to ensure the timely collection of all accounts
• Escalate delinquent accounts and assist with resolving the issue, at times recommending which accounts be given to a collection agency
• Work in various customer portals to reconcile payments & remittances
• Work with the Senior Accountant to manage sales rep accounts and commissions
• Obtain information to support the chargeback investigation/dispute process
• Apply cheque, EFT and credit card payments made by customers.
• Maintain AR records to ensure aging is up to date, payments and credits are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared.

ABOUT YOU

• Post-secondary education, background with numbers is an asset (i.e. accounting, finance, math, science)
• 1 year in a related role, preferably in Account Management, Credit or AR
• Strong proficiency with MS Office Suite, particularly Excel
• Microsoft Dynamics GP experience is preferred, Blue Cherry experience is an asset
• Excellent communication and interpersonal skills
• Self-motivated, organized, process oriented with a passion for continuous improvement

YOUR JOURNEY WITH HERSCHEL SUPPLY

The annual salary for this role falls within the range of $52,000 - $60,000 CAD. In addition to base salary, here are just a few of the additional perks we offer to our valued team members as part of our comprehensive total compensation package:

• Health benefits
• Robust mental health support
• Hybrid working environment (4 days in office per week)
• Competitive vacation policy
• Maternity leave top-up for birthing and non-birthing parents
• Employee assistance program
• Professional development subsidy
• Office snacks and beverages
• Weekly happy hour
• A dog friendly office
• Various fun employee events

DIVERSITY, EQUITY & INCLUSION AT HERSCHEL SUPPLY

We’re committed to creating a workspace that is safe, secure, inclusive and enjoyable for all. Stemming from our core values and initiating dialogue around our programs, we aim to empower everyone to share their individual voices and experiences. It’s with this openness that we are able to expand our view of who we are as individuals, and what we can do in our careers at Herschel.

At Herschel Supply, we are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our goal is to build an inclusive culture that connects us to our customers and the communities around us while embracing and encouraging diversity in our employees’ age, colour, disability, ethnicity, gender identity or expression, sexual orientation, race, religion and other characteristics that make our employees unique.

Herschel Supply welcomes and encourages applications from people with disabilities. Accommodations are available upon request throughout the interview process, just let us know and we’ll work with you to ensure you’re supported.