Senior Associate Director, Investor Delivery

Senior Associate Director, Nexus, Investor Delivery
Full-time
Rank: Associate Director
Employment Type: Permanent Full Time
Compensation: CAD 90,000 - CAD 132,000 - yearly
About MUFG Investor Services:
MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG - one of the largest banks in the world with $2.8 trillion in assets - we provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending and other banking services.
With a diverse and dynamic network of offices across the globe, MUFG Investor Services provides challenging and rewarding careers. We achieve this by offering continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of work.
Imagine your future at MUFG Investor Services where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution.
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Reporting to the Director, Nexus, Investor Delivery, you will:
Partner with senior leadership to support departmental initiatives, projects, and budget management.
Contribute to the delivery of team objectives while ensuring compliance with policies related to investor registration, transactions, reporting, and cash management.
Ensure a smooth and professional client integration experience, fostering positive relationships with all stakeholders.
Address and resolve sensitive or escalated inquiries from clients, investors, fund managers, or internal teams with professionalism and care.
Collaborate with internal AML teams and administrators to ensure all regulatory requirements are met.
Review and sign off on schedules, reports, and files, ensuring accuracy and compliance with internal controls.
Allocate team resources effectively to meet service level agreements and operational goals.
Offer guidance on performance of team members to the team manager through regular feedback, mentoring, coaching sessions and career development discussions, while adhering to company standards for annual performance reviews.
Participate in the internal Client Relationship Management (CRM) framework, including regular service reviews with clients and internal partners.
Experience in fund administration with leadership or mentoring responsibilities.
Strong knowledge of the fund industry and investor operations.
Demonstrate business logic and risk adverse approach to resource management and operations
Experience with Investran and Yardi would be considered an asset
What’s in it for you to join MUFG Investor Services?Take a look at our careers site and you'll find everything you'd expect from a career with the fastest growing business at one of the world's largest financial groups. Now take another look. Because it's how we defy expectations that really defines us. You'll feel that difference in all kinds of ways. Our vibrant CULTURE. Connected team. Love of innovation, laser client focus, and next-level LEARNING & DEVELOPMENT. Oh, and we really walk the talk when it comes to HYBRID WORKING.
We are committed to using Artificial Intelligence (AI) tools responsibly and being transparent about what we do to build trust and confidence. At MUFG Investor Services, we use AI tools to support our recruitment process by helping us understand how well candidates’ applications align with the requirements of the role.
All AI recommendations are reviewed by our recruitment team before any decisions are made.
More information on our use of AI tools is available in our Privacy Notice available to you as part of your application.
We thank all candidates for applying;
however, only those proceeding to the interview stage will be contacted.
MUFG is an equal opportunity employer.
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