Director, Operational Resilience (Toronto)
0000050007 Royal Bank of Canada
What is the opportunity?
The Enterprise Chief Controls Office (ECCO) is seeking a Director of Operational Resilience to lead enterprise-wide operational resilience and Business Continuity Management (BCM) programs across RBC’s platforms. In this role, you will drive the strategic vision, long-term operational model, and program governance to elevate BCM quality, ensure business consistency, and establish RBC as best‑class in organizational preparedness and response to disruptions.
What will you do?
- Develop, oversee, and drive the 1LOD Operational Resilience lifecycle program across all businesses and functions globally.
- Own procedural documents and establish standardized methodologies, procedures, and execution expectations for Operational Resilience activities.
- Monitor Operational Resilience outcomes across the Bank and serve as the expert advisor on resiliency requirements.
- Lead cross-platform coordination and alignment of IT and Cyber Risk Management, Disaster Recovery, Third-Party Resilience, Process and Service Management, and Crisis Management.
- Conduct complex impact, scenario, and resilience analyses, including Business Impact Modeling (BIM), Recovery Time Objective (RTU) validation, and severe‑but‑plausible scenario testing.
- Support regulatory and audit engagements as accountable owner, coordinating evidence, walkthroughs, and remediation outcomes.
- Drive training and capability development initiatives to uplift 1LOD resilience maturity.
- Prepare periodic reporting on Operational Resilience outcomes and performance metrics.
Must have
- 12‑15+ years of experience in Operational Resilience, Non‑Financial Risk, or BCM within large, complex financial institutions, with direct accountability for 1LOD execution and capability uplift.
- Demonstrated experience leading regulatory remediation and resilience uplift initiatives, translating regulatory expectations into practical, executable programs.
- Proven capability in designing, embedding, and operating enterprise-wide resilience and BCM frameworks, including methodologies, procedures, standards, and execution models.
- Strong understanding of global regulatory requirements related to Operational Resilience, BCM, disaster recovery, third‑party resilience, and incident/crisis management.
- Excellent executive‑level communication skills with the ability to articulate complex resilience concepts to senior management, regulators, and cross‑functional partners.
Nice to have
- MBA, CRM, CPA, CIA, FRM, or CFA designation.
- Experience establishing enterprise monitoring, reporting, and metrics (e.g., KRIs, resilience indicators).
- Proven ability to lead cross‑platform and cross‑business coordination within centralized teams and shared services.
- Familiarity with Operational Resilience, BCM, and incident management tools and platforms.
What's in it for you?
- A comprehensive Total Rewards Program including bonuses, adaptable benefits, and competitive compensation.
- Leaders who support your development through coaching and mentoring opportunities.
- The ability to make a lasting impact and drive organizational resilience across one of Canada’s leading financial institutions.
- Work in a dynamic, collaborative, and high‑performing team within the Enterprise Chief Controls Office.
- Opportunities to influence strategic decisions at the enterprise level.
- Flexible work/life balance options and a progressive, inclusive workplace culture.
Job skills
- Analytical Thinking
- Business Continuity and Disaster Recovery (BCDR)
- Business Continuity Management (BCM)
- Change Agility
- Communication
- Emerging Technologies
- Operational Resilience
- Operational Risks
- Regulatory Remediation
- Risk Appetite
- Risk Mitigation Strategies
- Scenario Planning
Additional job details
- Address: BAY WELLINGTON TOWER, 181 BAY ST, Toronto
- City: Toronto
- Country: Canada
- Work hours/week: 37.5
- Employment Type: Full time
- Platform: CHIEF LEGAL & ADMIN OFFICE GRP
- Job Type: Regular
- Pay Type: Salaried
- Posted Date: 2026-06-24
- Application Deadline: 2026-07-15
Vacancy posted 4 hours ago
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