Director of IAM Directory Services Operations

Director of IAM Directory Services Operations

The Director of IAM Directory Services Operations is accountable for the operations of directory platforms and services across the enterprise. This role leads the global operational teams to operate secure, scalable, and resilient Directory capabilities for our global multi-domain, multi-forest identity environment spanning all regions and channels while supporting business strategy.

The incumbent plays a critical role in strengthening the organization’s identity security posture by reducing the technical attack surface, securing identity platforms both on‑premise and in cloud environments.

Responsibilities

• Own production operations and support for the Bank's AD, Entra ID, MSPKI, and supporting components such as AD/Entra backup platforms, including incident management, problem management, capacity planning, and operational readiness.
• Establish and enforce run‑the‑platform disciplines, ensuring stable operations, predictable change, and rapid recovery from incidents.
• Partner with SRE, infrastructure, and operations teams to mature monitoring, alerting, runbooks, and operational automation.
• Work in partnership with IAM Product and Architecture and Directory Services Engineering to ensure strategic alignment of Microsoft and neighboring directory services with workforce, security, and business requirements.
• Serve as a key leader for risk management, audit, and regulatory engagements, ensuring findings are proactively mitigated and platforms are operated within risk appetite.
• Act as a senior technology leader, influencing roadmaps and priorities in alignment with architecture, workforce, security, and business requirements.
• Lead and drive a customer–focused culture throughout the team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Understand how the Bank’s risk appetite and risk culture should be considered in day‑to‑day activities and decisions.
• Create an environment in which the team pursues effective and efficient operations of their areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring adequate, adherence to and effectiveness of day‑to‑day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Build a high–performance environment and implement a people strategy that attracts, retains, develops and motivates the team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vision, values and business strategy; and managing succession and development planning for the team.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related discipline; a graduate degree or relevant industry certifications (e.g., cloud, security, IAM) is an asset.
• 7+ years of progressive technology experience, including 3+ years leading large engineering or operations teams, with hands‑on responsibility for building, modernizing, securing, Microsoft Active Directory, Entra ID, and Microsoft PKI environments.
• Demonstrated experience operating and securing Microsoft Active Directory, Entra ID, and Microsoft PKI identity, authentication or security platforms, including ownership of production systems in a regulated or large‑scale environment.
• Spanish language skills are considered an asset.

Benefits

• Diversity, Equity, Inclusion & Allyship – an inclusive culture that empowers employees to reach their fullest potential.
• Accessibility and Workplace Accommodations – a commitment to creating an inclusive and accessible environment.
• Upskilling through online courses, cross‑functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal and sick days and benefits that start on day one.
• Community Engagement opportunities such as hackathons, contests, Humans of Digital and more.

Location: Canada, Ontario, Toronto