Inside Sales Representative

Inside Sales Representative

Department: Sales 
Reports to: Inside Sales Manager
Location: Ottawa

Founded by the visionary Morin Brothers in 1986, Morin Supply has evolved into a leading distributor of specialty construction products and materials. Trusted by homeowners, contractors, engineers, and architects alike, we are committed to delivering the highest quality products from the industry's most respected manufacturers.

We're looking for a proactive and detail oriented bilingual Inside Sales Representative to join our team! The Inside Sales Representative works with customers to determine their needs, provide solutions, and ensure a smooth sales and delivery process. They respond to customers’ questions, demonstrate products, and process orders. They also play a key role in keeping the store well-maintained and providing a positive and easy shopping experience.

At Morin Supply, we aim to be the easiest building supply company to deal with.

Key Responsibilities

• Establish rapport with customers by assisting with walk-ins and processing orders and quotations by phone and email.


• Process, pull, and distribute customer purchases quickly and efficiently.


• Handle questions and complaints in a timely and professional manner.


• Accurately perform data entry of sales orders to generate invoices of products for delivery or pick-up. Also secure payment of invoices with proper funds or obtain credit authorization as per company policy.


• Prepare quotes based on materials list and industry pricing.


• Maintain communication with clients regarding product availability, delivery, scheduling, etc.


• Assist in shipping, receiving, general inventory and merchandising duties.


• Maintain professional and technical knowledge by attending educational workshops.


• Staying up to date on available products sold, their usage, competitive prices and new products emerging on the market.


• Respond to upwards of 100 calls per day.


• Practice active listening to understand customers’ projects and needs to properly calculate the material requirements.

• Research new products to fully understand their use and recommend suitable alternatives with consideration to Ontario’s Building Code


• Ensure products sold are compliant with job specifications.

• Coordinate product and order deliveries with Dispatch.


• Direct qualified opportunities to the appropriate sales representative for further development


• Execute special orders for items that are not in stock or that we do not carry.


• Handle minor customer complaints, provide appropriate solutions and alternatives within the time limits. Follow up to ensure resolution.


• Maintain proper housekeeping including but not limited to the product displays & inventory of cleaning supplies.


• Assist supervisor and other employees as needed.


• One (1) mandatory Saturday every year for inventory (Last weekend of July before Civic Holiday weekend).

Education

• High school diploma or general education degree (GED)

Skills, Qualifications, and Abilities

• 2 years’ experience in commercial/construction materials sales considered an asset


• Must be fluently bilingual (written and oral) in English and French.


• Knowledge of building materials is preferred; eagerness to learn is an asset.


• Knowledge of BisTrack software is an asset.


• Strong interpersonal, communication and customer service skills.


• Excellent organizational skills and the ability to multitask in a fast-paced environment.


• Good computer skills (entering and processing sales, operating cash register, ordering products, entering and tracking merchandise, Microsoft Office Suite, etc)


• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.


• Ability to work independently and as an active member of a team.


• Proactive attitude to research products and find solutions.


• Possess an energetic, outgoing, and friendly demeanor.


• Required to wear Personal Protective Equipment as prescribed in designated areas.

Environment and Working Conditions

• Moderate noise level.


• Handle mechanical equipment for demonstration purposes.

Why work for us?

• 2 weeks’ vacation plus separate sick leave days


• Training and certification provided


• RRSP employer matching


• Competitive health and dental benefits


• Employee centric assistance program and wellness support


• Investment in your professional and educational growth