Community Marketing Manager

Job Responsibility: Overview:

It's an exciting time to be at OSL Retail Services, working for a people focused company that's at the top of its game. The momentum we've generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights. And we're on the lookout for talented people who share our vision and values and want to join us in this journey.

The Company:

OSL was established in 2012 in Mississauga, Ontario, to provide clients with customized designed sales solutions in retail, direct sales, merchandising and customer acquisition. At OSL, our culture is our foundation. Passionate employees, great customer service and long-term relationships are all built upon that foundation.

The Position:

We are seeking a dynamic Community Marketing Manager to join our team. Your role will be critical in building and maintaining a vibrant online community for our business. You will develop and manage our online social media platforms, create engaging content, and foster strong relationships with our audience. The ideal candidate is a people-oriented professional with a passion for social media and a strong background in community management. What you'll do:

• Develop and implement community engagement strategies that align with the company's goals and objectives
• Manage and grow our online community presence across various platforms, including social media, forums and our company website
• Foster a positive and inclusive community environment, encouraging active participation and interaction
• Monitor and respond to community members' inquiries, comments and feedback in a timely and professional manner
• Collaborate with internal teams, including marketing, customer support to ensure consistent messaging and support for community initiatives
• Analyse community metrics and trends to identify opportunities for improvement and growth
• Monitor community platforms for discussions, issues and trends and provide insights to the relevant teams
• Track and report on community engagement metrics, including member growth, activity levels and sentiment
• Stay updated on industry trends, best practices and emerging platforms to continually enhance community engagement strategies

What you've done:

• Bachelor's degree in communications, Marketing, Public Relations or a related field
• 3+ years demonstrable portfolio as a Community Manager, in community management or social media management
• Strong understanding of online community platforms, social media tools and analytics
• Familiarity with content management systems and customer relationship management (CRM) tools
• Excellent communication, writing and interpersonal skills, with the ability to engage and build relationships with diverse audiences
• Creative and strategic thinker with the ability to develop and execute innovative community engagement initiatives
• Ability to work independently and collaboratively in a fast-paced environment

What's in it for you:

• Competitive base salary $90K-100K plus bonus and other perks
• 4 weeks vacation
• Comprehensive benefits
• Training and development opportunities to grow your career
• Named one of Canada's Best Managed Companies
• A supportive workplace culture and work environment

The Interview Process:

• Step 1: If your profile is a match, we will invite you for a first conversation with the recruiter.
• Step 2: The next step is a virtual interview with the hiring manager.
• Step 3: The final step is a panel conversation with the hiring manager and extended team members.

If this sounds like you and you're excited to be a member of our team, please apply now.

We thank all interested applicants; however, only qualified candidates will be contacted. This position requires the successful completion of a criminal background check.

Disclaimer: The preceding has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.