Digital Health Support Supervisor

Job Title:
Digital Health Support Supervisor

Employment terms:
Regular Full-Time, occasional evening and weekend hours may be required

Salary range:
$62423 to $74928 (along with HOOPP pension plan and benefits, depending on eligibility)

Expected start date:
ASAP

Number of positions:
1

Reporting to:
Manager, Digital Health & Transformation

Locations:
· Flemingdon Health Centre at 10 Gateway Blvd, or

· 5 Fairview Mall Drive or

· Health Access Thorncliffe Park (HATP) at 45 Overlea Blvd.

Application deadline:
Open until filled

Vacancy Status:
New Position

Unionized Position:
Non-union

Application Process:
Qualified applicants are invited to submit their application online using the link below:

Please include a cover letter and a resume in a single file.

Background: Flemingdon Health Centre (FHC) is an engaged and involved member of some of Toronto's most dynamic neighborhoods; Flemingdon Park, Fairview and Thorncliffe Park. FHC is a registered charity and an incorporated not-for-profit Community Health Centre (CHC), with a vision of Strong Healthy Communities. Across our three sites, we provide a range of health-related services based on the social determinants of health with extensive community engagement.

At FHC, we believe that health is much more than just the absence of disease. Our approach to community health encompasses the social determinants of health which includes education, employment, isolation, food security and social supports, and utilizes a community development model to promote health, prevent disease, and strengthen community capacity. We value health equity, inclusion, community engagement, accountability & transparency, excellence and collaboration & partnerships.

Position Summary:
As a member of Flemingdon Health Centre's integrated backbone team, this role will provide operational support to partner organizations across the North York and East Toronto Ontario Health Teams. The Digital Health Supervisor supports physicians, nurse practitioners, and clinical teams with EMR systems, digital health tools, workflow optimization, troubleshooting, training, data quality, and reporting across FHC, HATP, partner primary care practices, and community sites. The role requires regular travel across North York and East Toronto to provide in-person support, onboarding, and training.

Responsibilities include:
EMR & Digital Health Support

Provide front-line support to physicians, nurse practitioners, and clinical staff regarding EMR-related issues, workflows, and digital tools

Assist providers with EMR-related queries, troubleshooting, and workflow optimization

Resolve data quality errors, manage lab workflow issues, and maintain accurate provider/client information within EMR systems

Support implementation and optimization of digital health tools and provincial systems including referrals, lab integrations, and reporting tools

Provide in-person support and technical assistance at clinic and community sites as required

Maintain consistent practices across sites and support standardization of workflows and processes

Training & Onboarding

Train new providers and clinic staff on EMR systems, workflows, templates, and required documentation practices

Develop educational materials, workflow guides, and tip sheets for providers and staff

Support onboarding activities related to EMR access, system navigation, and digital health tools

Promote adoption and optimization of digital health solutions and workflow efficiencies

Decision Support & Data Quality

Assist with data quality monitoring, audits, validation, and clean-up activities

Support projects involving data sharing, reporting, multi-database integration, and quality improvement initiatives

Conduct data audits and support privacy investigations related to data quality or potential breaches

Assist with maintaining data integrity to support organizational reporting and decision-making

Support tracking of service requests, user access, asset management, and audit activities

Collaboration & Organizational Support

Collaborate with Decision Support team, providers, leadership teams, external partners, and other government organizations on digital health and quality improvement initiatives

Provide backup support to ensure continuity of internal operations and services

Contribute to policy and procedure development related to EMR workflows, data management, and privacy practices

Participate in organizational projects, meetings, committees, and training activities as required

Support continuous improvement initiatives and identify opportunities to enhance workflows and provider experience

Ensure client privacy, confidentiality, and compliance with organizational and legislative requirements

Other Requirements

Regular travel between sites and community practices is required

Maintains confidentiality and exercises sound judgement in handling sensitive information.

Performs all duties in alignment with organizational values, policies, and safety standards

All other duties as assigned

Skills and Qualifications:

Undergraduate degree or diploma in Health Informatics, Computer Science, Health Administration, Information Technology, Medical Office Administration, or related field

Minimum 2–3 years of related experience supporting EMR systems, digital health tools, healthcare operations, or technical support in a healthcare setting

Experience working within a primary care or community healthcare environment preferred

Knowledge of Electronic Medical Record systems such as Practice Solutions Suite (PSS), Accuro, OSCAR, or other healthcare information systems preferred

Strong understanding of healthcare privacy, confidentiality, and data security practices

Experience with data quality initiatives, reporting tools, audits, workflow analysis, or quality improvement considered an asset

Strong technical troubleshooting and problem-solving skills

Excellent verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users

Excellent interpersonal and customer service skills with the ability to build strong working relationships

Strong organizational and time management skills with the ability to manage competing priorities independently

High attention to detail and commitment to data accuracy and quality

Demonstrated analytical, critical thinking, and decision-making skills

Ability to work collaboratively and effectively within interdisciplinary teams

Flexibility and adaptability within a fast-paced and evolving healthcare environment

Valid Ontario driver's license and access to a reliable vehicle considered an asset

Police clearance documentation may be required for employment

We encourage applications from individuals who can identify with the diverse communities we serve. We thank all applicants for their interest but regret that only those selected for an interview will receive an acknowledgement. Please note that a criminal background check (Vulnerable sector) will be conducted for this position. In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance. Please note that FHC does not use Artificial Intelligence in their recruitment process. If you believe any job posting is fraudulent, please call our office: Flemingdon Health Centre at 10 Gateway Boulevard in Toronto.