Casual Program Support Staff

POSITION SUMMARY: The Program Support staff will provide coverage for the Program Case Workers within trauma-informed, client-centred services to women who are survivors of interpersonal violence and are transitioning to independent living through our housing program. This role involves comprehensive assessment, advocacy, individualized service planning, and ongoing support to empower clients in their healing journey. The ideal candidate will have a deep understanding of trauma-informed care, feminist theory, and the unique needs of women experiencing interpersonal violence.

MAJOR RESPONSIBILITIES:  
Working as part of a collaborative team, provide:
1. Client Support & Advocacy:
Conduct intake assessments to determine the immediate and long-term needs of women entering the program, ensuring a holistic approach to each clients emotional, physical, and social well-being.

2.Trauma-Informed Support:
Utilize trauma-informed practices to guide interactions, ensuring that all services provided acknowledge and respect the client's past experiences and foster a sense of safety and trust.

3. Crisis Management:
Respond promptly to client crises and provide immediate support as needed, including safety planning and emergency resources. Ensure clients understand their rights and the availability of services, supporting them in making informed choices about their safety and well-being.

4. Collaboration & Coordination:
Work closely with other program staff, service providers, and community partners to coordinate comprehensive care for clients (and their children), including mental health professionals, legal advocates, and other health professionals

5. Record keeping:  
Maintain thorough and confidential case records, ensuring that all documentation is up-to-date, accurate, and in compliance with program standards.

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