Deal Desk Specialist

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Why this role is on the menu Instacart's Sales organization is at an inflection point. New products, pricing models, and acquisitions are making every deal more complex, and the processes behind them need to scale just as fast. We're hiring a Deal Desk Specialist to make every deal fast, well-structured, and compliant, so Sales can close with confidence and Finance, Tax, and Legal can trust what gets booked. This role sits at the intersection of Sales and Finance, and the person who fills it will have a direct line of sight to deal velocity, revenue quality, and the health of our Quote-to-Cash process.

What you'll cook up in your first year - Deal Velocity: Deals move from quote to close without friction. Pricing, discounting, and structure are reviewed and approved quickly and correctly, so Sales spends its time selling instead of chasing approvals. - Risk & Compliance: Contract risks are spotted before signature, and every deal aligns with ASC 606 and our approval policies, giving Finance, Tax, and Legal confidence in what gets booked. - Quote-to-Cash Excellence: Our Salesforce/CPQ Quote-to-Cash process runs cleanly end to end. It is documented, consistent, and easy to follow, with issues caught and fixed before they reach a customer or the books. - Cross-Functional Partnership: Sales, Finance, Tax, and Legal work from one shared playbook, and teams across Instacart are trained on deal best practices and know exactly when and how to engage Deal Desk. - Scalable New Programs: New products, pricing models, and acquisitions are operationalized from day one. Each is owned from kickoff to rollout, with processes in place before volume arrives. The secret ingredients we're looking for You're proactive, tactful, and detail-obsessed: someone who spots problems before they land and arrives with a proposed solution. You're humble, professional, and positive with stakeholders, driven by doing the right thing, finding win-win outcomes, and being both efficient and thorough. You build trust easily in a remote environment, work independently, and stay flexible as priorities shift, thriving in a fast-paced, entrepreneurial setting inside a large company.