Workload Automation Specialist (Toronto)

Join Manulifes Global Wealth and Asset Management (GWAM) Systems and Platform Services team as a Workload Automation Specialist.

In this role, you will own and evolve enterprise batch automation workflows that support mission‑critical financial platforms used globally. Your work ensures production stability today while enabling smarter, scalable automation for the future.

Responsibilities

• Design, build, and maintain enterprise batch schedules using Broadcom CA Workload Automation dSeries (ESP).
• Operate and support batch workflows across development, testing, and production environments.
• Automate manual or repetitive processes using Microsoft Power Platform (Power Automate, Power Apps, Power BI).
• Ensure smooth deployment and support transitions throughout release cycles.
• Develop, document, and maintain scheduling standards, controls, and best practices.
• Collaborate with geographically and culturally diverse application, infrastructure, and operations teams.
• Support and enhance production batch workflows with minimal incidents.
• Establish trust as a reliable automation partner for application and platform teams.
• Identify and deliver meaningful automation improvements that reduce manual effort.
• Contribute to improved standards, documentation, and operational consistency.

Qualifications

• Experience with Broadcom CA Workload Automation dSeries (ESP) or equivalent enterprise scheduling tools (e.g., Control‑M).
• Background in batch scheduling, application support, production operations, or technical operations roles.
• Strong analytical, organizational, and problem‑solving skills.
• Strong written and verbal communication skills.
• Amenable to work in a hybrid set‑up (3x onsite per week) and on rotating or night shift.

Preferred / Additional Skills

• Experience using Microsoft Power Platform (Power Automate, Power Apps, Power BI).
• Basic scripting experience (e.g., JavaScript).
• SQL query development and data analysis.
• SFTP and secure file‑transfer processes.
• General understanding of server and network concepts.
• Familiarity with ITIL, SDLC, and compliance‑controlled environments.

Benefits

• Opportunities to learn and grow the career you want.
• Flexible work environment that values well‑being and inclusion.
• Supportive global team that helps shape the future you want to see.

Equal Opportunity Employer

Manulife Financial Corporation is a leading international financial services provider that embraces diversity and is committed to fair recruitment, retention, advancement and compensation. We administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.