Sales Associates (Home Design)

Job Responsibility:

Description

Hey, we're Article. You might have known us as an online-only furniture company. Well, that is about to change, we're opening our first store, and we are looking to hire our opening team! As a Home Expert Associate , (Sales Associate) you're the face of Article to our customers making every in-store customer interaction a delightful one. We're looking for Home Expert Associates to join us on Monday, July 15th. Please note: Interviews for this role will be held on-site at our Vancouver HQ (1010 Raymur Ave) on June 27th and 28th. Availability : Our store is open 7 days a week, 10am -6pm PST. As a casual employee, you must have a minimum availability of five days per week, including mandatory availability on 3 week days and both Saturday and Sunday. While you may be scheduled for just one weekend day, there may be instances where both Saturday and Sunday are required. Work schedules will be provided at least two weeks in advance, with specific start times varying within a specified range. We require individuals with flexible availability. The shifts you will be assigned to will typically be between the following hours: 9am - 7pm PST. If you are interested in joining our team, please ensure that you can accommodate these shift timings as part of your availability. Training Schedule: New Particles will complete four weeks of full-time training (40 hours a week) which will happen Monday to Friday from July 15th to August 16th with daily hours of 8:30 am - 4:30 pm PST . This will take place at our HQ, 1010 Raymur Ave and the store. As we lead up to our store opening, there is a holiday blackout from July 15 to September 30 , meaning you will not be able to book any time off during this period. Store Location : 848 E Hastings St, Vancouver, BC, V6A 1R6 As a casual employee:

• After your first four weeks of training (Monday-Friday training in our HQ office), you'll be supporting weekend coverage (Friday, Saturday, Sunday) plus available weekdays
• To start, you'll work closer to 5 shifts per week. Shifts may fluctuate between 3 to 5 shifts in the next few months based on contact volume
• More shifts are available based on your availability and demands of the business
• $24 per hour + 4% vacation pay
• 25% discount on all Article furniture

What you'll do:

The Retail team strives to offer a remarkably better customer experience through a variety of channels including phone, email, chat, and more. This role is for you if you have an interest in design and enjoy working independently while providing resolutions to our customers through authentic connections. Get to know our team: You are our first Retail Store team, you will be on this journey as a collective group, setting the standard for what great looks like in our retail environment. We provide a balanced approach when evaluating your performance to provide specific feedback on how and where you can grow (from promotions to special projects). We believe in providing timely, honest and thoughtful feedback. When you first start with us, you will work closely with your General Manager to make sure you're set up for success. As a team, we walk the walk when it comes to Win Together, your teammates and managers have your back and create a supportive workplace of respect, fairness and fun. As a team, we walk the walk when it comes to Win Together, your teammates and managers have your back and create a supportive workplace of respect, fairness and fun

Who you are:

As a Particle (people of Article), you will have a high level of empowerment to solve challenging, meaningful customer problems the best way you can.

• You have a customer-obsessed attitude and build genuine connections to help create life-long Article customers
• Actively engage customers and assist with product selections and process all customer orders
• You love solving problems
• You're looking for a flexible schedule which allows you the freedom you need in your life
• Bringing in a customer-obsessed attitude and build genuine connections to help create life-long Article customers
• Providing remarkably better customer experiences via phone calls, emails, and live chats
• You're tech-savvy, and you can quickly shift between multiple software applications.
• Able and willing to move products and objects weighing up to 30 lbs (13.6 kg)
• Must be 18 years of age or older
• Legally able to work in Canada
• Completion of criminal background check

Bonus points if:

• You have experience/ education in Interior Design or past Home Furnishing retail experience

#INDARTICLE

About Article

Hi there, we're Article. Since 2013 we've been redefining the furniture industry one sofa at a time. Founded in Vancouver, Canada, we now have remote Particles (people of Article) across the globe, and an office in Vietnam. Our US and Canadian home delivery network serves our customers coast to coast.