Sales Associate // Personal Stylist

Who are we?

Surmesur is a completely redesigned boutique concept for men. Our mission is to offer exceptional customer service: our famous "Wow" effect and to create an inspiring brand that reflects the reality of our customers to allow them to be the best version of themselves every day. We are currently looking for a talented and passionate individual to work as a Sales Associate in our boutique in Waterloo. This is a Full-time position that allows the successful candidate the opportunity to grow in a challenging and rewarding work environment.

True to our values:

Be Better: One of our core values is to go above and beyond expectations by always striving to improve.
Be creative: We strive to inspire creativity and innovation in all our projects.
Take action: Our goal is to create our famous "Wow" effect for our clients.
Have fun: We never take ourselves too seriously!

At Surmesur, we encourage employees to think creatively and help them grow personally as well as professionally. In addition to working in a really exciting field, you'll have access to ongoing training, benefits and clothing, and the opportunity to grow with a company that's on a roll.

What do we offer?

Salary to be discussed according to your experience
Commission program
Clothing allowance
Group savings program
Ongoing training and coaching

Who are you?

You are passionate about fashion, creativity, and new technological tools.
You pay attention to detail.
You have a competitive spirit.
You have a strong sense of responsibility.
You like to develop long-lasting relationships with your clients.
You enjoy new challenges and are not afraid to roll up your sleeves.
You enjoy working both collaboratively and independently.
You think critically and are bold in your problem-solving.
You adapt quickly to change.

What are the responsibilities of the position?

Consultations :

Advise customers on style, trend, fabric, and fit.
Follow up daily with production on customer orders.
Fitting of customers.
Establish a call-back process with each customer to assess their needs.
Develop professional and lasting relationships with customers.

Administration :

Participate in the completion of daily tasks.
Update work tools on a daily basis.
Keep up to date with new standards and procedures.
Maintain a professional work environment.

Merchandising :

Maintain the visual and cleanliness of the store daily.
Participate in the monthly rotation of the visual.

What experience do you need?

2-3 years of experience in customer service
2-3 years of sales experience
Knowledge of men's fashion and custom clothing is an asset
Proficiency in Google Suite tools
Strong verbal and written communication skills
Good time management
Good priority management