Business Process Engineer, Innovation

40 Temperance Street
Suite 2600
Toronto, ON M5H0B4, CAN

As a self-regulatory organization, our mission is to promote healthy capital markets by regulating fairly and effectively so that investors are protected and confident investing in their futures. At the Canadian Investment Regulatory Organization (CIRO) , we are committed to setting high regulatory standards for the investment industry, safeguarding investors, and supporting the integrity of Canada’s capital markets. Join a growing team and contribute to the dynamic and complex world of Canadian capital markets.

About this Opportunity

Reporting to the Director of Innovation, the Business Process Engineer, Innovation will be a dedicated full-time resource supporting CIRO’s AI & Automation Centre of Excellence (COE). The role will provide the business process capacity needed to assess COE intake, work with business teams to understand and improve workflows, clarify requirements, identify process and data issues that need to be addressed before transformation, and support the successful delivery, adoption and benefits tracking of AI and automation solutions.

Core Responsibilities

• Serve as the COE’s dedicated business process resource, supporting the full intake-to-implementation lifecycle for AI and automation opportunities
• Assess intake requests with the Director of Innovation and COE partners by clarifying the business problem, expected outcomes, process readiness, data needs and implementation considerations
• Map current-state workflows, decision points, data flows and hand-offs to identify pain points, gaps and opportunities that affect COE solution design and delivery
• Work with business owners to define practical future-state processes, confirm accountabilities and prepare teams for COE-led solution delivery and adoption
• Translate business needs into clear requirements, user stories, process documentation, data considerations and implementation inputs for COE, IT and ePMO partners
• Act as the day-to-day bridge between business teams, COE resources, IT and ePMO so requirements, dependencies, risks, decisions and ownership remain clear
• Help determine whether an opportunity should be addressed through process redesign, staff-built solutions, COE-led builds or larger technology projects
• Analyze process data, volumes, cycle times, exception rates and other operational indicators to establish credible baselines, support COE benefits assumptions, prioritization and delivery decisions, and assess realized outcomes post-implementation
• Apply an enterprise-wide lens to transformation opportunities and deployed solutions by identifying opportunities for scaling, considering organizational dependencies and helping prioritize investments.
• Maintain COE process documentation, intake records, benefits assumptions, implementation status and post-implementation metrics to support governance, reporting and continuous improvement

What You Bring

Must-haves

• Minimum 5 years’ relevant experience in business process analysis, business analysis, operational improvement, project support or a related discipline
• Bachelor’s degree in business, technology, operations, finance, public policy or a related field, or equivalent experience
• Experience supporting AI, automation, workflow, case management, reporting or data-related initiatives
• Strong ability to document current-state and future-state processes, identify root causes, define requirements and recommend practical improvements
• Experience working with cross-functional teams to support process redesign, automation, workflow improvement or technology-enabled change
• Experience designing or supporting structured experiments, prototypes or pilots for transformation opportunities.
• Comfort using data to understand process performance, establish baselines, track benefits and communicate progress
• Excellent communication, facilitation and stakeholder-engagement skills, including the ability to translate between business, process and technical audiences and influence direction and build support without direct authority.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities and follow through in a changing environment
• Curiosity and willingness to learn about AI, automation, emerging tools and their practical use in improving how work gets done

Nice to Have

• Experience in the investment industry, financial services, regulation or another complex, process-oriented environment
• Experience with process mapping or improvement methods such as Lean, Six Sigma, journey mapping, service design or business architecture
• Working knowledge of tools such as Visio, Power BI, Excel, SharePoint, Power Platform, Jira, Azure DevOps or similar tools
• Business analysis, project management, process improvement or change management certification

What we offer

• Competitive total rewards program including performance-based bonus *
• Hybrid work environment
• Employer paid Health Benefits and Spending Account that offer flexibility to meet your individual or family needs as of day one*
• Defined Contribution Pension Plan with company matching that starts on your first day of employment*
• Paid flex days and wellness days*
• Maternity and Parental Leave top up *
• Paid continuous learning and continuing development including designations*

*Offerings are not applicable to contracts

Culture and Working Environment

Life at CIRO is purpose and performance - driven. We foster an inclusive culture where teamwork, a forward-thinking attitude, and integrity are at the core of everything we do. This creates an environment where employees thrive, grow, and are empowered to learn and contribute their best work.

Joining CIRO means becoming part of a dynamic and transparent organization that values accountability and is committed to maintaining the highest standards of regulatory oversight in the financial industry.

Our Commitment

CIRO is committed to creating an inclusive and barrier-free recruitment and selection process. We welcome applications from all qualified individuals and will provide accommodation upon request for candidates participating in all aspects of the recruitment process, in accordance with applicable human rights and accessibility legislation. If you require accommodation, please contact Human Resources.

CIRO is a pan-Canadian organization that oversees all investment dealers and trading activity in marketplaces across Canada. This position requires regular communication and collaboration with employees in CIRO regional offices and with stakeholders across Canada. Proficiency in English is required due to the frequent interactions with internal and external English-speaking members, clients, registered representatives, firms, Canadian provincial and territorial securities regulators, and employees located outside Quebec. For positions based in Quebec, proficiency in both English and French is required to effectively perform the duties of the role and communicate with stakeholders in both official languages.

Additional Information

• This posting reflects an active vacancy on our team
• We use automated (AI) enabled technology to support aspects of candidate sourcing, screening, and communications. Applications are reviewed by our hiring team and hiring decisions are made by people.
• The hiring range for this position is $92,500 - $113,000. The final compensation offered will be based on the successful candidate’s knowledge, skills, education, training, experience, internal equity, and external market considerations.

We thank all applicants for their interest; however, only those selected for further consideration will be contacted.