International Move Coordinator

Job Description

Job Description

Job Summary
Coordinate international moves by organizing shipments, freight, and supply chain activities from planning through delivery. Work across purchasing, procurement, pricing, and transportation to keep move details accurate and shipments progressing smoothly.

Major Responsibilities:

· Answer sales enquiries by telephone and email for International designated relocations.

· Provide quotations to private clients, agents and corporate accounts, or set appointments for International Sales Representatives as required.

· Manage moves once booked, coordinating shipments from booking through final delivery.

· Open, manage and maintain accurate Moveware records and files.

· Discuss and advise customers on the packing and moving process, shipping methods, routing and transit times, customs regulations, import restrictions, and prohibited and dangerous goods.

· Discuss and advise customers on Tippet Richardson transit protection or Marine Insurance benefits, coverage and exclusions.

· Respond to customer enquiries, provide timely shipment updates, and assist with resolving shipment-related issues as required.

· Discuss and advise customers on customs clearance regulations and the delivery process, including import restrictions and prohibited and dangerous goods regulations.

· Check and confirm all rates and pricing as required.

· Prepare work orders for import and export containers; schedule and manage pickup and return of containers to the terminal in consultation with Operations.

· Assist with collecting deposits and payment for services by credit card as required.

· Facilitate and handle export freight and third-party bookings.

· Prepare and submit Bill of Lading and airway bill instructions, and customs clearance paperwork.

· Maintain open communication with shipping companies and airlines to support accurate, timely information regarding consignment departure or arrival and bonded warehouses.

· Prepare Canada Customs documentation.

· Issue Marine Transit Insurance certificates.

· Complete waybill instructions and manifests.

· Ensure shipping documents are accurate, complete, and submitted within applicable deadlines.

· Follow up on missing or incomplete documentation and ensure required shipment records are properly maintained in Moveware.

· Forward or receive pre-alerts to or from overseas agents.

· Prepare and forward, or receive, overseas agent documentation packages and customer documentation packages.

· Check invoices payable on export and import moves and forward them for payment.

· Follow up with booking or destination agents regarding arrival and delivery.

· Follow FAIM Standards as set out in policy.

· Coordinate and prepare reports as requested by Management.

· Answer agent rate enquiries and submit prices when requested.

· Follow up weekly with agents for DA requests.

· Provide Moveware liaison, coordination and training as required.

· Assist with customer notification 24–48 hours before crews’ arrival.

· Coordinate delivery-out-of-storage shipments for International shipments as required.

· Monitor shipment schedules and key milestones, follow up on delays or changes, and communicate updates to relevant parties.

· Coordinate with Operations, warehouses, carriers, customs brokers, and overseas agents to support the timely movement and delivery of shipments.

· Escalate significant delays, service issues, and unexpected costs to Management as required.

· Review shipment-related charges and identify discrepancies between agreed rates, quotations, and invoices.

· Follow up with carriers, agents, and relevant parties regarding disputed charges, billing discrepancies, and unexpected costs as required.

Other Responsibilities:

· Support and assist with invoicing.

· Take RIM, LACMA and FIDI training courses within the next 3 months.

· Create groupage pricing modules as directed by Management.

· Use groupage reports and actively solicit trade traffic.

· Assist with Management’s monthly reporting of sales activity, win/loss, closing and agent reciprocity, and quality scores.

· Handle all jobs, tasks and related assignments for Management as required.

For over 98 years, Tippet Richardson has been more than just a moving company, it’s been a trusted partner for families and businesses. Founded in 1927, our mission has always been to provide high-quality residential and corporate moving services in Toronto and the Greater Toronto Area (GTA). Through dedication and integrity, we have grown to become one of Canada’s most respected and trusted name in the industry.

Company Description

For over 98 years, Tippet Richardson has been more than just a moving company, it’s been a trusted partner for families and businesses. Founded in 1927, our mission has always been to provide high-quality residential and corporate moving services in Toronto and the Greater Toronto Area (GTA). Through dedication and integrity, we have grown to become one of Canada’s most respected and trusted name in the industry.