Senior UX Designer & Researcher

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior UX Designer & Researcher based in Canada. As a Senior UX Designer & Researcher, you will shape the user experience of a sophisticated financial planning and performance management platform used by businesses worldwide. Combining user research with hands-on design, you will uncover the needs of finance professionals and translate your findings into intuitive, efficient, and accessible digital experiences. You will collaborate closely with product managers, engineers, content specialists, and customer-facing teams to solve complex, data-intensive workflow challenges. Through interviews, usability testing, prototyping, and continuous feedback, you will ensure that design decisions are grounded in real user needs and measurable outcomes. You will also contribute to shared design systems and research practices that improve consistency across the product. This opportunity is ideal for a research-driven designer who enjoys simplifying complex enterprise software and influencing product strategy in a collaborative, innovation-focused environment. Accountabilities: - Conduct user research: Plan and execute generative and evaluative research activities, including customer interviews, contextual inquiries, usability tests, concept testing, and surveys to understand user needs, behaviors, and pain points. - Build strong customer relationships: Collaborate with product management, customer success, and support teams to recruit research participants and maintain an ongoing pipeline of customer conversations. - Translate insights into actionable recommendations: Synthesize qualitative and quantitative findings into personas, journey maps, opportunity assessments, research summaries, and other deliverables that inform product decisions.

- Measure design effectiveness: Evaluate the impact of released features through usability metrics, behavioral analytics, and customer feedback, using the results to guide iterative improvements. - Maintain research resources: Build and manage a centralized research repository that makes insights accessible, reusable, and valuable across teams. - Influence product strategy: Present research findings and design recommendations to internal stakeholders and customers, helping prioritize roadmap initiatives based on evidence and user needs. - Design end-to-end user experiences: Partner with product managers to define problem statements and create wireframes, user flows, interaction storyboards, and information architectures that address complex user challenges. - Develop prototypes and mockups: Create high-quality visual designs and interactive prototypes using Figma, following established design systems, brand guidelines, and usability best practices. - Iterate through collaboration: Refine design solutions based on research findings, stakeholder input, usability testing, and technical constraints, ensuring the best possible user experience within development requirements. - Strengthen design systems: Contribute to shared component libraries, design patterns, and documentation to improve product consistency, usability, and team efficiency. - Partner with engineering: Collaborate closely with developers throughout implementation, resolve design questions, and ensure that delivered solutions remain aligned with the intended user experience. - Support team planning and continuous improvement: Estimate workloads accurately, help prioritize design activities, and contribute to a collaborative culture focused on quality, innovation, and continuous learning. - Explore AI-enabled experiences: Where relevant, investigate emerging AI-powered and agentic user experiences and incorporate suitable AI tools into research and design workflows.