Lumber & Building Materials Associate: Full Time - SAANICH

Pay Range: $18.75 - $19.75

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview

Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. They emphasize department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates greet, engage, and thank every customer in their department and provide basic service in adjacent departments. They focus on customer service and finding and solving customer needs.

Key Responsibilities

• Ensures Customer Satisfaction: Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer.
• Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department.
• Ask open‑ended questions about the customer’s projects in order to determine their needs and level of expertise.
• Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, and recommend them.

Drives Sales

• Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need.
• Educate customers about the whole project.
• Use the empowerment program when necessary to satisfy customers.
• Execute daily stock maintenance: all products signed, displayed, and clean.

Builds Skills and Knowledge

• Maintain knowledge of all products in department and adjacent departments.
• Proactively seek knowledge on all products and services.

Maintains Safety and Security

• Follow all safety policies and procedures, Loss Prevention policies and procedures.

Competencies

• Communicates Effectively
• Customer Focus

Skills

• Interpersonal Skills

Direct Manager/Direct Reports

• Department Supervisor

Travel Requirements

• No travel requirements.

Physical Requirements

• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items.

Working Conditions

• Working within a flexible schedule that may include evenings and weekends.
• Warehouse environment that can be dusty and noisy.
• Doors frequently open, causing drafts and interior temperature changes.

Minimum Education

• High School Diploma or equivalent.

Minimum Years of Work Experience

• 1 to 2 years retail or trade experience an asset.

Minimum Leadership Experience

• NA

Certifications

• NA

Other Requirements/Assets

• NA