Clinical Lead, Complex Care & Specialty Services

Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning.

As the Clinical Lead, Complex Care & Specialty Services, you will be an integral part of a collaborative team focused on delivering seamless services and programs to our clients and customers. If you are looking for a company that is constantly moving forward in pursuit of successful outcomes, get ready to love it here!

What you’ll be doing:

• Conduct initial screening and/or initial mental health evaluation


• Collaborate with a multi-disciplinary team comprised of psychiatry, psychology and occupational therapy to provide recommendations for work focused treatment


• Ensure therapists’ documentation meets quality standards


• Support the work of the therapist by reinforcing with the client the knowledge and skills learned through therapy and psychoeducation during the period when the client is receiving and especially after treatment


• Liaise with the client and customer in developing and implementing return to work plans


• Educate clients about strategies for remaining or returning to work and managing health issues including disabilities


• Participate in an interdisciplinary team and assist in the review and development of a work focused treatment plan


• Provide work focused treatment, recovery-oriented support, culturally competent services, and follow treatment protocols


• Assume responsibility for the treatment, recovery process, and support of assigned clients within the context of prime therapist and the larger team


• Adhere to our measurement- based care model to monitor and evaluate client progress and seek appropriate guidance to revise treatment/recovery plans appropriately


• Provide support and consultation to the Treatment Coordinators (identifying and exploring treatment options, coaching for quality report preparation, clarifying treatment direction, return to work planning, reviewing continuing care plans)


• Participate and collaborate as part of the circle of care with Homewood Health team when clients are receiving services across the continuum


• Collaborate with Corporate Clients and Treating Physicians


• Support Service Case in their interactions with practitioners and corporate clients


• Support external practitioners with the processes and protocols of the program


• Address issues in service delivery and recommend review of contracts with practitioners when necessary


• Conduct regular meetings with the practitioner and oversee/review practitioners' work procedures


• Coach, motivate, and re-direct practitioners, and refer issues to manager for resolution when appropriate


• Ensure compliance, accuracy, and quality of clinical documentation.


• Assist practitioners by providing advice on complex cases


• Adhere to business practices by ensuring data integrity through compliance, accuracy, and quality of clinical documentation


• Review quality audit reports and correct data


• Adhere to business rules and meet service level agreements


• Conduct peer reviews as assigned


• Review and/or respond to operational and other governance reports as assigned/requested


• Occasional on-call response and after-hours shift availability

This is a temporary full-time position until May 2027.

What we’re looking for: 

• Masters’ degree in clinical fields such as Nursing, Psychology, Occupational Therapy, Social Work or Rehabilitation is preferred; Bachelor’s degree in Nursing with case management experience considered a strong asset


• Registration with applicable provincial governing body


• Minimum 5 years of experience in the mental health or related field


• Experience in a supervisory role is an asset


• Excellent verbal and written English communication skills


• Proficiency in Word, Excel, PowerPoint and ability to work within an electronic case file environment


• Expertise in clinical best practices of the assessment and treatment of mental health and addictions


• Expertise in disability treatment and management principles, practices and processes, including sustainable return to work, accommodation and addressing workplace barriers


• Strong interpersonal and critical thinking skills


• Collaborative approach with external practitioners, internal program providers, as well as corporate clients

Why work with us 

Homewood Health is Canada’s largest and leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders. Our organizational culture values service excellence, integrity, collaboration and innovation. Our people make a difference!

As an equal opportunity employer, Homewood Health is committed to employment accessibility, diversity, equity and inclusion. For this reason, we encourage applications from members of equity-seeking groups including women, racialized and indigenous communities, persons with disabilities, and persons of all sexual orientations and gender identities/expressions. 

Join us at Homewood Health™ and be part of a diverse team helping Canadians live healthier, more productive and fulfilling lives. 

This job posting is for an existing vacant position within the organization.