Information technology (IT) service delivery manager

Information technology (IT) service delivery manager

TechVest Global Solutions Inc. o/a TechVest Global Solutions Inc.

Job details

·         Location: Mississauga, ON

·         Salary: $ 175,000 annually

·         Vacancies: 1 Vacancy

·         Employment groups: Youth, Veterans of the Canadian Armed Forces, Visible minorities, Persons with disabilities, Indigenous people, Newcomers to Canada, Seniors

·         Terms of employment: Permanent employment, Full time 40 hours per week

·         Start date: As soon as possible

·         Employment conditions: Day, Overtime Available

Job Requirements

Languages: English.

Education: Master’s degree or equivalent experience.

Experience: 2 years to less than 3 years

On-site:  Work must be completed at the physical location. There is no option to work remotely

Work Setting:  Urban area, Information technology (IT) consulting, Information technology (IT) infrastructure, Software company, Consulting firm, Service

Budgetary responsibility: $1,500,001 – $4,000,000

Transportation/travel information:  Valid driver’s licence, Willing to travel

Work Conditions and Physical Capabilities: Fast-paced environment, Work under pressure, Tight deadlines, Attention to detail, Large workload

Personal Suitability: Efficient interpersonal skills, Excellent oral communication, Excellent written communication, Flexibility, Initiative, Judgement, Organized, Reliability, Team player, Values and ethics, Proactive

Employment Groups:
Support for newcomers and refugees: Does not require Canadian work experience
Support for Youths: Offers on-the-job training tailored to youth, offers mentorship, coaching and/or networking opportunities for youth

Specific Skills: Assign IT projects to systems analysts, programmers and other computer technicians, Coordinate IT projects, including the design and deployment of new IT systems and services, Plan and control budget and expenditures, Plan and organize daily operations, Supervise computer analysts, engineers, programmers, technicians and other personnel , Train staff, Establish and implement policies and procedures for information systems, Authorize the development of specifications for products or services, Meet with clients to discuss system requirements, specifications, costs and timelines, Consult with clients after sale to provide ongoing support

Other Specific Skills:

·        Demonstrate extensive understanding of the Oracle HCM hire-to-retire lifecycle, with experience leading multiple end-to-end implementations.

·        Lead end-to-end implementation of large-scale Oracle Core HR and/or Benefits solutions, encompassing planning, design, configuration oversight, testing, deployment, and post-go-live stabilization.

·        Conduct requirements and design workshops, offering direction on solution architecture and best practices, while managing risks and stakeholder communications to ensure compliance with policies, regulations, and operational needs.

·        Oversee project scope, track key milestones, manage risks, and provide executive status updates.

·        Support change management, cutover, training, and transition to steady-state support, to ensure strong user adoption and successful business outcomes.

·        Lead cross-functional teams across testing, data conversion, integration(mapping, data extraction and cleansing), technical, and functional workstreams to ensure quality delivery, timely issue resolution, and achievement of project milestones.

·        Manage the overall test strategy and execution plan, including unit testing, System Integration Testing (SIT), User Acceptance Testing (UAT), and regression testing.

·        Manage the post-go-live hypercare phase, ensuring timely resolution of issues, change requests and stable user adoption.

·         Solid practical understanding of delivery methodologies, including Agile, Waterfall, and hybrid approaches.

·        Certifications across various Oracle modules.

·        Project Management Professional Certification.

Certificates, licences, memberships, and courses: Project Management Professional (PMP)

Experience and specialization

Computer and technology knowledge: Information Technology Infrastructure Library (ITIL), Oracle

Area of work experience: Design, Software development, Project implementation, information technology (IT) service delivery, Management

Specialization or experience: Specialized environmental skills and knowledge

Area of specialization: Process improvement, System integration, Business process management, Information systems, Project management

Benefits

Health benefits: Dental plan, Health care plan, Vision care benefits

Financial benefits: Bonus, Group insurance benefits, Life insurance, Pension plan, Registered Retirement Savings Plan (RRSP)

Long-term benefits: Long-term care insurance, Tax-Free Savings Account (TFSA)

Other benefits: Team-building opportunities

How to apply

By email

By mail

90 Burnhamthorpe Road West suite #1400

Toronto, ON

L5B 3C3

What you must include in your application:

Cover letter
What might be required by the employer later in the hiring process:

Letter of recommendation
References attesting experience
Link to web portfolio
Copy of portfolio or relevant work examples
Proof of the requested certifications
Who can apply to this job?

Only apply to this job if:

You are a Canadian citizen or a permanent resident of Canada.
You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.