Product Owner - Procurement and External Workforce Technologies

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The Product Owner, Procurement & External Workforce Technologies supports the delivery, stability, and continuous evolution of Air Canada's procurement, supplier management, and external workforce technology ecosystem. This role is responsible for enabling business capabilities across sourcing, contracting, purchasing, supplier lifecycle management, contingent workforce management, services procurement, and invoicing processes.

Working within the IT Data and Digital team, the Product Owner translates business needs into actionable product requirements, manages delivery priorities, and collaborates with Procurement, Finance, Human Resources, Supply Chain, Technology, and vendor partners to deliver scalable and reliable solutions. The role serves as a key liaison between business stakeholders and technology teams, ensuring that solutions align with operational objectives, governance requirements, and enterprise architecture standards.

The Product Owner contributes to initiatives across SAP Ariba, SAP Fieldglass, SAP S/4HANA, SAP Business Network, and related enterprise platforms. Responsibilities include managing product roadmaps, driving continuous improvement, overseeing integrations, supporting operational excellence, and ensuring solutions meet business, security, compliance, and audit requirements.

The Product Owner operates within established product strategy, architecture, and governance frameworks while escalating significant design, risk, scope, and investment decisions as required.

Responsibilities

• Collaborate with AMS support and business teams to manage the steady-state operation, continuous improvement, and resolution of incidents, service requests, and enhancement initiatives across SAP Ariba, SAP Fieldglass, SAP S/4HANA, ServiceNow, SAP Integration Suite, and other enterprise applications
• Execute against the Procurement and External Workforce technology roadmap and strategic business objectives.
• Own and prioritize the product backlog based on business value, operational needs, risk mitigation, and stakeholder priorities.
• Partner with Procurement, Finance, Supply Chain, HR, and Technology teams to identify opportunities to optimize business processes and improve user experience.
• Responsible for the delivery of enhancements, projects, integrations, and continuous improvement initiatives across procurement and workforce management technologies.
• Translate business requirements into user stories, acceptance criteria, process flows, and functional specifications.
• Manage end-to-end delivery activities including requirements gathering, solution design, testing, deployment, and post-production support.
• Support master data management, workflow design, approval processes, supplier onboarding, contingent worker onboarding, and invoice processing capabilities.
• Coordinate business validation, user acceptance testing (UAT), and release readiness activities.
• Monitor application performance, operational metrics, incidents, and stakeholder feedback to identify improvement opportunities.
• Responsible for issue resolution efforts, root cause investigations, and system stabilization initiatives.
• Manage relationships with SAP, AMS providers, implementation partners, and other third-party vendors.
• Ensure adherence to governance, security, privacy, compliance, and audit requirements.
• Communicate product updates, roadmap priorities, risks, and delivery status to leadership and stakeholders.

Qualifications

• A relevant University degree/technical certification, and/or 3+ years of relevant experience commensurate to the role.
• Must have experience with SAP Ariba (Buying & Invoicing, Sourcing, Contracts, SLP, Business Network).
• Experience with SAP Fieldglass (Contingent Workforce Management, Services Procurement, Statements of Work).
• Familiar with SAP S/4HANA, SAP Integration Suite, CIG, CPI, or SAP BTP.
• Experience delivering procurement, supplier management, workforce management, or finance-related solutions.
• Knowledge of supplier onboarding, purchasing, invoicing, contingent labor, contract management, and compliance processes.
• Experience supporting enterprise application operations, production support, and change management activities.
• Familiarity with audit controls, segregation of duties, governance frameworks, and regulatory compliance requirements.
• Experience in airline, transportation, logistics, or other highly regulated industries.
• Nice to have SAP Ariba and/or SAP Fieldglass certifications.
• Must be a team player with ability to work closely with diverse groups and working styles.
• Clear and confident communicator able to translate technical issues into business terms.
• Able to support multiple products simultaneously in a fast paced environment.
• Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.

Conditions Of Employment

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.