Tool Rental Technician: Full Time - BEACON HILL

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot. The Lead Rental Technician (LRT) serves as the subject matter experts in large equipment (LE) operation and repair. The LRTs are responsible for: ensuring LE rental readiness, providing LE technical expertise to customers and store Tool Rental Centre (TRC) associates, performing general maintenance and repair of rental fleet in assigned stores. while executing on the processes, behaviors, and expectations for meeting rental standards and customer’s needs. The LRT must uphold The Home Depot’s core values and project a positive image. While maintaining a high level of professionalism, following The Home Depot’s safety policies and procedures are critical to performing their role as lead Rental Technician. Each associate has the responsibility of providing a safe working environment by following all safety policies & standards. Responsible for maintaining a fleet of rental equipment at store and company shop locations, and customer job sites. Ensure fleet inventory accuracy and GPS system is operational, with 3 points of security on all towable equipment. Complete major repairs for LE fleet in assigned store locations. Diagnose, maintain, and repair all components of the equipment/trailer, including gas and diesel engines, hydraulics, electrical systems, fuel systems, and brake systems. Lead Rental Technicians are responsible for fostering a culture of customer service & support and should GET involved with TRC associates to provide the solutions our rental customers need to successfully complete their projects. Obtains parts needed for repairs and while maintaining timely and accurate parts inventory. Assists with equipment deployment, deliveries and auctions as required. Maintain vehicle compliance in accordance with company, provincial regulations and Ministry of Transportation guidelines and maintain & certify accurate Electronic Logging Device (ELD - Samsara), Hours of Service (HOS) driver logs/vehicle inspections and vehicle documentation. Deploys new equipment to store locations, including performing pre-delivery inspections (PDI), delivering to the store. Maintains accurate fleet inventory and transfer equipment between locations. Communicate clearly, both verbal and written, partnering with store TRC associates, teammates, and customers. Coordinate with RRM to provide training and support to Store TRCs on LE standards operating procedures (SOP) and best practices. Respond to customer service calls by responding to emails with relevant status updates, coordinating with customer on facilitating repair, and arriving on-site within 24 hours. Work in accordance with all safety protocols by following all Home Depot policies, such as: Home Depots standards of Performance, safe driving practices, using proper lifting techniques, and utilizing all necessary and prescribed personal protective equipment (PPE). Maintain Mobile Elevated Work Platform (MEWP) certifications and store inspection compliance. Customer Focus Experience and ability to provide excellent customer service. Travel Requirements: ~ May require overnight travel less than 15% of the time. Parking lot work: working outdoors in extreme hot and cold temperatures; working around dirt, grease, fumes, oils, and chemicals; Minimum Years of Work Experience: ~2 years of relevant work experience Other Requirements/Assets: Must be 18 year or older. Regular scheduled shifts may include weekends and may be asked to work outside of regularly scheduled shifts. Ability to diagnose and complete advanced mechanical repairs, including engines, hydraulics, and electrical systems. Ability to read and understand technical repair and parts manuals for equipment, including mechanical, hydraulic, electrical, and other components. Knowledge of and/or experience driving delivery trucks, towing tandem axle utility trailers and towable construction equipment, operating safely within high traffic or congested city zones and in small areas. Ability to respond to common inquiries or complaints from customers, doing what is necessary to exceed customer expectations. Experience in equipment rental industry, auto/truck mechanic, oil and gas mechanical, light industrial equipment, mechanical/technical aptitude. Ability to define problems, collect data, establish facts, and draw valid conclusions.