Car Wash Attendant
Budds' Imported Cars
Budds' Group has an immediate requirement for an experienced Service Advisor to join our successful Dealership Group in Oakville, Hamilton and Kitchener. In this key role, you will be responsible for promptly greeting customers in a friendly and professional manner and determining their service or repair needs, recommending maintenance, diagnostic and repair services to satisfy these needs, and guiding the customer through the entire process to ensure a high level of customer satisfaction.
The Budds' Group has been operating for 50 years and is still family owned and operated, with a friendly team atmosphere.
Responsibilities
Scheduling service appointments
Opening work orders and describing clearly and accurately the specific customer problems and needs
Recommending and explaining the nature of the required automotive maintenance and repairs to the customer
Securing agreement from customer before repairs, outlining cost estimate and approximate time when vehicle's work will be completed
Communicating frequently and effectively with Service Technicians to obtain information on needed vehicle repairs
Keeping customer informed of the repair progress and communicating the need for additional work when needed
Explaining warranty policies and factory-recommended maintenance schedules to customer
Staying up to date on technical and performance information on all vehicles serviced by the dealership
Encouraging vehicle service and maintenance by advising customers on the care of their cars and the value of maintaining their vehicles.
Handling customer inquiries and complaints in a timely and effective manner
Qualifications
Minimum 1 year related customer service experience
Previous working experience as a Service Advisor or Appointment Coordinator in an automotive dealership would be an asset
Basic mechanical and automotive product knowledge is an asset
Ability to communicate technical information in a manner that customers understand
Excellent computer skills. Knowledge of related in-house dealership computer systems an asset
Highly effective listening, communication and customer service skills
Thrives in a fast paced environment, working well under pressure
Excellent organization and multi-tasking abilities. Detail oriented
Team player but also able to work independently
G class driver’s license with a clean driver’s abstract report
Budds' Group is an equal opportunity employer that welcomes all applicants including persons with disabilities, visible minorities, women and aboriginals. We thank you for your interest, however, only those applicants selected for an interview will be contacted.
Job Type: Full-time
Renumeration: competitive pay plan comprised of Salary and monthly bonus
Benefits
Dental care
Extended health care
Paid time off
RRSP match
Vision care
Schedule
8 hour shift
Supplemental Pay Types
Bonus pay
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