SCOPE Navigator

Halton Healthcare’s vision of Exemplary patient experiences, always, goes beyond just the patient experience; it has shaped our entire culture and remains at the core of every interaction in our organization, from our patients & families to our staff, physicians and volunteers. We believe in exemplary PEOPLE experiences always!

At Halton Healthcare you will thrive in a healthcare culture and environment that embraces inclusion, diversity and belonging with ‘exemplary patient care, always’ at the heart of everything we do.

We empower our people to be the very best they can be so they can make a difference for our patients and the communities we serve.

Halton Healthcare takes great pride in providing quality, compassionate healthcare services to our rapidly growing communities. As a progressive and vibrant healthcare organization, we are committed to being an innovative center of excellence in community hospital care.

Job Description

The SCOPE Navigator serves as the central access point for primary care providers (PCPs) needing to connect patients to appropriate hospital, community, and specialist resources. As part of the Seamless Care Optimizing the Patient Experience (SCOPE) program, this role supports timely care navigation, improves system efficiency, strengthens care transitions, and contributes to reducing unnecessary emergency department visits and hospital readmissions. The SCOPE Navigator collaborates with interdisciplinary teams and external partners to optimize integrated patient care pathways.

Key Responsibilities:

• Serve as a point of access for PCPs, connecting them to appropriate clinical, community, and specialist supports.
• Assess the primary care provider’s (PCP’s) complex concerns and apply a high degree of clinical decision-making to ensure appropriate and timely system navigation and service access.
• Triage and forward referrals to the appropriate SCOPE contact (e.g., Internist, Nurse Navigator, OHaH Care Coordinator).
• Health system navigation and coordination within Halton Healthcare, with external hospital partners, and numerous community healthcare systems
• Collect and document patient information for assessment and database entry, ensuring accurate referral processing.
• Support care coordination by clarifying PCP concerns, facilitating transitions, and improving access to hospital and community resources.
• Identify barriers to care and contribute to workflow improvements, referral optimization, and seamless care pathways.
• Monitor, analyze & present program data, submitting reports for evaluation and continuous improvement.
• Develop and foster linkages with PCPs and external community organizations to enhance seamless, integrated patient care.

Qualifications

Education:

• Current membership in good standing with a regulatory health professional body in Ontario 
• An undergraduate degree in a health-related profession required
• Master’s Degree in a related health discipline preferred

Experience:

• Minimum 3 -5 years of experience within acute care and/or primary/community care
• Experience working within an Interprofessional team environment as well as independently and autonomously
• Experience working with older patients with complex medical needs required
• Varied experience with a variety of clinical populations, including but not limited to: internal medicine, pediatrics, cardiology, orthopedics, diagnostic imaging, palliative care, wound care, mental health, and women's health

Skills:

• Must be flexible and able to travel by car to locations outside of the hospital, both inside and outside Halton Region
• Excellent interpersonal and decision-making skills
• Ability to navigate complex situations with a high degree of clinical judgment and autonomous problem solving
• Strong organizational skills and attention to detail
• Ability to adapt to a changing environment and assume responsibility for own learning
• Demonstrated leadership skills and ability
• Computer literacy required - Database management skills preferred

Additional Information

Hours:  Days, evenings, currently 0800-1700h (Hours subject to change based on operational requirements) 

Salary:  $47.39 to $60.979 per hour

Date Posted: July 28, 2026

Internal applications due by: August 4, 2026

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Halton Healthcare is an equal opportunity employer who is committed to integrating diversity, equity and inclusion throughout our operations, policies and culture. If you are passionate about what you do, motivated by a job well done, and as committed to excellence, quality and patient satisfaction as we are, we'd like to hear from you. Please attach your current resume directly to this posting.

Please note that while this job is posted on Halton Healthcare's career page, it may also appear on third-party job boards. These external platforms may use automated tools, including artificial intelligence, for candidate screening and matching. We do not control or influence these processes. To ensure your application is reviewed by our team, we recommend applying directly through our Halton Healthcare careers site.

We thank all those who apply but only those individuals selected for further consideration will be contacted.

Halton Healthcare is committed to providing accommodations for applicants with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Halton Healthcare will provide accommodations throughout the recruitment and selection process. If you require an accommodation, we will work with you to meet your accommodation needs to ensure your equal participation.

The Ontario Public Hospitals Act mandates that hospitals establish health surveillance programs for all individuals working within the hospital. This regulation requires proof of immunity for certain diseases and as a result, Halton Healthcare requires all new hires to receive pre-employment medical clearance by our Health, Safety & Wellness team, prior to their start date, as a condition of employment. This includes demonstrating compliance with Halton Healthcare’s Immunization Policies.

All new hires must be fully compliant with our Vaccination Policy as a condition of employment with Halton Healthcare. Successful applicants will be required to provide proof of vaccination or proof of a documented medical exemption as part of the hiring process.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.