Senior Strategy & Operations Associate

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary: Summary Clio is the global leader in legal AI, with more than US$500M in ARR. We build AI for legal professionals every day. This role makes sure Clio runs on it too. You'll sit in Strategy & Operations, partner with our AI Centre of Excellence, and do two things most roles keep separate: shape the corporate strategy, and build the agents and automations that deliver it. You'll find the highest-value work, build the first version yourself, and stay with it until teams actually use it. We are seeking a Senior Strategy & Operations Associate to join our Strategy & Operations team. This role is available to candidates in either Vancouver or Toronto. The team Strategy & Operations partners with leaders across Clio on corporate and business strategy, new opportunities, business performance, and the company’s operating rhythm. We bring analysis, an organization-wide perspective, and the ability to turn decisions into action. As a Senior Strategy & Operations Associate, you will have the opportunity to help determine immediate and long-term business strategy, set OKRs, build business / investment cases, and support our business review rituals to measure business performance. The team also drives work within Clio’s AI Centre of Excellence (CoE) to identify opportunities, build and test AI-enabled workflows, and help teams adopt approaches that improve how work gets done. As a Senior Associate, you will help the team move from the big picture to a working solution: engaging teams cross functionally to understand a problem, set a clear direction, measure impact, define prototypes, and iterate on them. You will be supported with the most advanced AI models and tech stack, and work directly with the C-suite on driving org wide business transformation.What you’ll work on
Partner with teams through the AI CoE to understand recurring work, identify valuable opportunities for AI, and define the problem, desired outcome, and practical path to delivery. Go beyond applying AI to your own productivity by designing, prototyping, and shipping AI-enabled solutions, such as internal agents, research or analysis workflows, and process automations, that others can use. Apply systems thinking: connect processes, data, tools, and decision points;
work from first principles when the path is unclear;
and translate a vision into sequenced steps. Test solutions with users, verify outputs, document limitations and safeguards, and make the work maintainable so it can be adopted and improved beyond an initial pilot. Contribute to strategic projects such as market and expansion assessments, product and business strategy, investment cases, and performance analysis. Help leaders prepare for planning, OKRs, business reviews, and Board or executive discussions by turning evidence into clear insights, choices, and actions.What experience you have
Evidence that you’ve built and delivered something others use, ideally an AI-enabled workflow, agent, automation, internal tool, or similar solution. We’re interested in the problem you solved, your role in building it, how you tested it, and what happened after launch. Enough technical fluency to prototype and deliver directly, and to collaborate effectively with technical partners when a solution needs deeper engineering or integration. Strong analytical and strategic judgment: you can structure ambiguous problems, work with business data, test assumptions, and make a clear recommendation. The ability to work across functions and domains, earn trust with stakeholders, and adapt a solution based on how people actually work. Sound judgment about accuracy, confidential information, responsible AI use, and where human review remains necessary. Clear writing and communication, with the ability to explain both a strategic recommendation and the workings and limits of a solution. Your background may be in strategy and operations, product, consulting, solutions delivery, or another role that combines business judgment with hands‑on building. Demonstrated impact through your career is more important than a particular career path.Serious bonus points if you have: MBA Direct experience with an AI, SaaS or Legal tech company Experience taking an internal solution from prototype through adoption and handoff. This role is a backfill for an existing position.What you will find here
Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture. Some highlights of our Total Rewards program include:Competitive, equitable salary with top-tier health benefits, dental, and vision insuranceHybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin, London, New York City and Sydney) to be in office min. twice per week.Flexible time off policy, with an encouraged 20 days off per year.$2000 annual counseling benefitRRSP matching and RESP contributionClioversary recognition program with special acknowledgement at 3, 5, 7, and 10 yearsThe expected salary range for this role is $113,900 to $154,100 CAD. Initial placement within the range is informed by geographic region, experience, and skillset, with room to progress as impact and tenure grow. Final offer amounts will vary based on candidate profile.Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility
Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs. Learn more about our culture at clio.Com/careers.Disclaimer
We only communicate with candidates through official @clio.Com email addresses.About Clio
Clio is on a mission to transform the legal experience for all. Clio is the global leader in legal AI, building the platform that powers the future of legal work. With the scale, data, and ambition to redefine how the legal industry operates, we are advancing a comprehensive strategy that spans the full lifecycle of legal work—from knowledge and insight to execution and outcomes. At the center of this vision is the Intelligent Legal Work Platform, the legal industry’s first System of Action. By combining Clio’s core product suite with Clio Work and AI-native capabilities, the platform turns information into insight and insight into action. As we expand into the enterprise, Clio for Enterprise extends this foundation to support the complexity, scale, and operational rigor of global organizations through solutions like Clio Operate and Vincent by Clio. Backed by industry-leading data and intelligence, Clio is building the infrastructure that enables legal teams to operate with greater speed, confidence, and impact. Clio’s leadership and momentum have been recognized globally. In 2022, we achieved Centaur status, a milestone reached by fewer than 200 private SaaS companies worldwide. We are a proud honoree of the Forbes Cloud 100 and Fortune’s Future 50, have been named Innovator of the Year, and are a Platinum Club member of Canada’s Best Managed Companies. We are consistently recognized as one of Canada’s Top 100 Employers and a Top Employer for Young People, with our international offices also earning placements on Great Place to Work’s Best Workplaces lists. Headquartered in Vancouver, Canada, Clio has grown to more than 2,000 employees across offices in Toronto, Calgary, Dublin, Manchester, Sydney, Barcelona, and Bogotá—bringing together diverse perspectives to solve one of the world’s most complex and impactful professional challenges. Join Clio and help define the future of legal work through AI. Learn more at clio.Com/careers.We are a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.
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