Customer satisfaction manager
$65k - $85k per yearFull-time
Swift-Net.ca
Job Responsibility:
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: Other trades certificate or diploma
- Experience: 3 years to less than 5 years
- Accounting and business/management
- or equivalent experience
Work setting
- Business services
- Sales
- Internet Service Provider (ISP)
Tasks
- Direct and control daily operations
- Evaluate daily operations
- Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
- Resolve issues that may arise, including customer requests, complaints and supply shortages
- Develop policies, standards and guidelines
- Coaching
- Professionalism in customer service
- Conduct sales calls
Supervision
- 5-10 people
- Customer service clerk
Computer and technology knowledge
- Electronic scheduler
- Electronic mail
- Internet/Intranet/Externet/Freenet
- Wireless networks
Area of work experience
- Sales and marketing promotions
Sales experience
- Telecommunications equipment and services
Security and safety
- Bondable
- Driving record check (abstract)
Transportation/travel information
- Own transportation
Work conditions and physical capabilities
- Fast-paced environment
- Attention to detail
Personal suitability
- Adaptability
- Goal-oriented
- Outgoing
- Positive attitude
- Proactive
- Time management
- Client focus
- Excellent oral communication
- Excellent written communication
- Organized
- Team player
- Resourcefulness
- Ability to multitask
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits
- Commission
Other benefits
- Variable or compressed work week
Work setting
Tasks
Supervision
Computer and technology knowledge
Area of work experience
Sales experience
Security and safety
Transportation/travel information
Work conditions and physical capabilities
Personal suitability
Health benefits
Financial benefits
Other benefits
Vacancy posted 3 days ago
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