Brand Governance & Marketing Operations Specialist

Job Description:

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

About the Role:

At Sun Life, external material reviews are more than just a compliance checkpoint and validation control. They are a shared responsibility - one that empowers all employees to protect our Brand, uphold our reputation, and deliver a consistent, high-quality experience to our clients.

As a Specialist in Brand Governance and Marketing Operations, you will be responsible for upholding strong governance practices in our material review process and assisting with various marketing operations. You will report to the Director of Canadian Brand Strategy and Management and work closely with your counterpart. Your keen attention to detail, excellent communication and organizational skills, and ability to collaborate across teams will help ensure we meet the highest standards and ensure smooth execution with operational effectiveness.

Key Responsibilities:

Governance of External Material Reviews

• Monitor daily activities to ensure seamless operations and a hassle-free experience for everyone involved.
• Regularly audit final materials to ensure all expert-requested changes were made.
• Coordinate with stakeholders and subject matter experts to facilitate efficient material review and approval.
• Deliver ad hoc training and guidance to employees on the review process and best practices.
• Develop and refine procedures, guides and resources for the material review process as necessary.
• Update the Wrike intake form and process as necessary.
• Provide guidance to users on onboarding and troubleshooting related to the material review Wrike intake form.
• Actively provide useful tips and advice to the community to ensure we meet requirements, stay compliant, and navigate the process smoothly.
• Provide quarterly reports on the overall review process and key performance indicators, including recommendations for optimizations and solutions to improve workflow efficiency.
• Initiate the escalation procedure as necessary, engaging relevant leaders and subject matter experts.
• Submit the necessary information to the internal audit team and develop an action plan to resolve any identified gaps.

Support of Marketing Operations

• Execute the day-to-day management of sponsorships hosting program(s), ensuring a seamless, efficient, and memorable experience for Sun Life Business Units (BUs) and their clients.
• Manage the centralized inbox daily and acknowledge all requests with an SLA of 1 business day.
• Act as the point of contact for all program-related inquiries.
• Liaise with external partners by managing hosting requests and tracking follow-ups.
• Facilitate internal Business Development (BD) requests and ensure smooth communication between external partner(s) and BD contacts to support event opportunities.
• Maintain event tracking log along with other documentation to monitor status of events, attendance, asset types, etc.
• Support in updating presentations, documents and other administrative materials.

Qualifications:

• Post-secondary education in marketing, communications, or a related field.
• 3+ years’ experience in marketing operations, process governance, material review, or similar roles.
• Strong attention to detail, organizational, and project management skills.
• Ability to multitask and work independently within a collaborative team environment.
• Excellent communication and relationship management skills.
• Adaptability to evolving business needs and priorities.
• Proven ability to build and maintain cross-functional relationships.
• As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

Preferred Skills:

• Experience in financial services or regulated industries.
• Familiarity with Wrike or similar project management platforms.
• Bilingualism (English/French) is an asset. As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

What We Offer:

• Comprehensive benefits package and participation in various incentive plans.
• Opportunities for professional growth and development.
• Flexible work arrangements and work-life balance
• Chance to work on impactful projects that drive business success.
• We are proud to be recognized as:-
• 2022, 2023, and 2024 Best Workplaces in Canada by Great Place to Work® Canada.
• Best Workplaces for Hybrid Work 2022.
• Best Workplaces for Professional Development in Canada 2022.
• "Best Places to Work" by Glassdoor, 2021 and 2023.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to View email address on apply.j-vers.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

62,000/62 000 - 93,000/93 000

Job Category:

Marketing

Posting End Date:

13/11/2026