Junior Service Advisor

Job Responsibility:

Job Overview We are seeking a motivated and enthusiastic Junior Service Advisor to join our dynamic team in the automotive industry. This entry-level position is ideal for individuals who are passionate about customer service and have a keen interest in automotive repair. As a Junior Service Advisor, you will serve as the primary point of contact for customers, ensuring their needs are met while providing exceptional service and support.

? must have at least three years Customer Service Experience

? has extensive knowledge and understanding of vehicles, maintenance and repair; is able to clearly explain to customers of all knowledge levels what is going on with their vehicle

? is punctual, with strong time management skills

? has excellent interpersonal skills with an engaging, polished, and positive professional attitude. Works at building strong relationships with customers and fellow team members

? provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.is self-motivated and driven to succeed

? has strong verbal and written communication skills, ensuring work orders have complete and accurate information documented.

? ability to work independently while contributing to the team

? is able to maintain organization while working on multiple requests and work orders.

? has proven ability to exceed customer expectations

? computer savvy

? a valid driver's licence with a clean driver's abstract

? PBS V10 experience or Ford experience will each be considered an asset

We offer;

? Competitive compensation.

? Comprehensive Employee benefits, including Health and Dental, accidental death and dismemberment, short-term disability, long term disability, life insurance, and an employee assistance program

? Pension Plan after 6 months

? A dynamic and fast-paced work environment, with a great team to work with

? Monday to Saturday Operation

? Monthly Team Lunch

? Van Houtte Coffee and Hot Beverage

? Café on site

Applicants must hold a valid driver's licence and be focused on customer service. If you are an Experienced Service Advisor please submit your resume with a cover letter referencing your relevant experience. This job is only authorized for posting on indeed.ca and applications will only be accepted through Indeed.

Posting closes Thursday, May 1, 2025 or when a suitable candidate is selected, so don't delay apply today!

We thank you for your application, however, only candidate shortlisted will be contacted. In respect of the Service Managers' time, no phone calls or drop ins, please. We thank all applicants for their interest; however only those selected for an interview will be contacted. Zender Ford is committed to creating a diverse workforce and an inclusive culture, as an equal opportunity employer we encourage applications from all qualified individuals.

Job Types: Full-time, Permanent

Additional pay:

• Bonus pay
• Commission pay
• Overtime pay

Benefits:

• Company events
• Company pension
• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Wellness program

Schedule:

• 8 hour shift

Experience:

• Automotive Repair: 1 year (required)
• Customer service: 2 years (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In person

Application deadline: 2025-05-01