Convention Services Manager

Job Responsibility:

Job Type: Full-Time

Salary: $69,071/year

The Gateway to Your Future

Whether hosting group socials, corporate seminars, conferences, or memorable weddings, creating a unique and worry-free experience is our priority. As the Convention Services Manager, you will oversee and manage convention functions from start to finish. This includes bookings, service deliveries and leading the convention services department in providing spectacular results.

This is your opportunity as a seasoned professional to use your project management and relationship building skills to anticipate and exceed client expectations. If you have a passion for developing relationships, handling details and inspiring a team, this is the career for you!

We Provide

• Full benefits package for full-time employees
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

Key Responsibilities

• Provides operational leadership and support on large convention bookings during high volume banquet seasons and other high profile events.
• Ensures accuracy in recording all details on contracts, proposals and correspondence with particular emphasis on menu information, pricing, organization and set-up and billing requirements.
• Initiates credit arrangements for catering customers with the accounting department.
• Assists in the development of convention menus and pricing.
• Monitors buffet and bar production levels and service.
• Provides leadership and management support to Banquet staff.
• Manages performance through performance appraisals, ongoing coaching, training, and the discipline process.
• Oversees the purchasing process of all banquet supplies and equipment.
• Provides creative solutions to meet the customers' needs by up-selling and making menu modifications.
• Takes the initiative to anticipate and exceed clients' expectations.
• Prepares monthly action plans and conducts a monthly review of said plans and key accounts.
• Develops new meeting packages to increase the quality of offerings.
• Continually reviews and analyzes conference service guidelines, core standards, procedures and policies.
• Follows up with clients to assess satisfaction, measures results and where necessary establishes strategies to improve the quality of the customers' experience.
• Acts as an energetic leader, fostering teamwork among conference service staff, maintaining positive employee relations and promoting open communication.
• Takes on additional responsibilities as required.

What You Bring

• 5 years convention or catering experience in a hospitality establishment
• 2 years of experience in a supervisory role
• Post-secondary education in Hospitality or related field
• Strong leadership and supervisory skills
• Superior customer service skills
• Excellent verbal and written English skills
• Attention to detail and able to multi task
• Willing to work evenings and weekends
• Strong project management skills
• Working knowledge with computer skills in word processing, spreadsheets, email, Internet navigation, and presentation software
• Hotel experience considered an asset
• Experience using INFOR and IDEAS considered an asset
• Social Media experience considered an asset

Why Work With Us?

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 29 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what its like to be on a team that values your vision, skill and energy.

Get to Know Gateway

Gateway Casinos & Entertainment Limited (Gateway) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 29 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley's Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at

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Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.