Queensway Healthcare Centre - Full Time Patrol Officer

Overview

Job Skills / Requirements

Site Description:  Trillium Health Partners and their security department are proud winners of the IAHSS Lindberg Bell Award 2017. It is also one of Canada’s largest academically affiliated tertiary care hospitals with highly specialized regional programs in advanced cardiac, vascular, stroke, neurosciences, orthopedic, and sexual assault/domestic violence services.

Position Details:

Position:  Full-Time Patrol Officer

Site: Queensway Healthcare Centre | 150 Sherway Drive 

Averaging Agreement: Overtime is Averaging Agreement (AA) after 88 hours 

Hours: Rotating Continental (0800 - 2000 / 2000 - 0800)

Payrate: $19.63 - $22.09 / an hour (based on levelling system)

Posting Date: June 17th, 2026

Internal Closing Date: June 25th, 2026

External Closing Date: June 26th, 2026

Key Responsibilities:

• Conduct regular rounds of hospital premises, including parking areas, hallways, patient rooms, entrances, and exits, to ensure the safety and security of the site.
• Operate security cameras and alarm systems, ensuring any suspicious activity is reported immediately to the appropriate authorities.
• Monitor and control entry points to the hospital, ensuring that only authorized individuals are allowed access to restricted areas.
• Act quickly in emergency situations, such as medical emergencies, fire alarms, or security threats. Assist hospital staff as needed during crises and evacuations.
• Greet and assist visitors, patients, and hospital staff. Provide directions and ensure that guests adhere to hospital policies and procedures.
• De-escalate tense situations, resolve conflicts, and ensure that all interactions are handled calmly and professionally.
• Document daily activities, incidents, or accidents accurately. Complete reports on incidents, breaches, and security concerns.
• Work closely with hospital staff and local law enforcement to provide a coordinated security effort and ensure the safety of all parties involved.
• Ensure that hospital policies, including visitor and patient protocols, are followed. Address any violations in a manner that upholds hospital safety standards

Prerequisites:

• Valid Security License for the province of Ontario
• Valid First Aid & CPR - Level C (from a WSIB-approved vendor)
• Covid Vaccine two doses
• Immunization records for Mumps, Measles, Rubella, Varicella and two step TB skin test
• English (oral and written) fluency is a must
• Previous experience in security, law enforcement, or a related field preferred.
• Must be comfortable doing a clean-shaven face requirement for N95 Mask Fit
• Diploma in Justice studies/police foundations is considered an asset. 
• Vulnerable Sector Check - to be completed upon hire  
• Must be able to provide certifications in Use of Force (UOF) and Management of Aggressive Behavior (MOAB)
• • Applicants lacking these certifications can opt into Paladin's UoF/MOAB certification program prior to their onboarding training to ensure they meet the requirements of the position
  • Please be aware: The UoF/MOAB certification is not paid as it is a pre-requisite; however, Paladin will cover all of the costs of the training with a 6-month commitment to the position/availability
• Authorized to legally work in Canada

Why choose Paladin?  

• Opportunities for training and professional development 
• Competitive salary and benefits package. 
• Free Uniforms  
• Security license reimbursement  
• Dry cleaning & hemming/tailoring allowance  
• Additional perks 
• Work today, get paid today—daily pay available 

Certification Requirements (All)

Valid Certification in First Aid, CPR and AED
Valid Security License
Vulnerable Sector Check
Immunization Record for Measles, Mumps, Rubella and Varicella and two step TB skin test
Minimum of 1 year security experience
Proof of immunizations for TB, MMR, Varicella
COVID Double Vaccinated

Additional Information / Benefits

Paladin Security: Making the World a Safer and Friendlier Place because we CARE !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation, Paid Sick Days