Digital Marketing Specialist

About Chatters
We are the leading beauty hair retailer and salon in Canada. With over 115 locations and a catalog of 6000 products we are on a mission to make our clients and customers look and feel their best. At Chatters we are transforming how Canadians experience beauty blending in-salon expertise retail convenience and ecommerce innovation. As we grow we are evolving our supply chain to deliver faster smarter and more efficiently to our customers and partners across the country.

Position Summary

Were looking for an experienced and results-driven Digital Marketing Specialist to manage the planning execution and optimization of our digital marketing programs across Email Marketing SMS Search (SEM) SEO AEO and Affiliate Marketing.

Reporting to the Director of Marketing & Branding this role is responsible for coordinating digital marketing campaigns managing the digital marketing calendar working closely with agency partners and delivering data-driven recommendations that improve customer acquisition engagement and business performance.

The ideal candidate is highly organized analytical and execution-focused with strong project management skills and a passion for creating exceptional digital customer experiences.

Key Responsibilities

Digital Marketing Campaign Management

• Manage the annual monthly and weekly digital marketing calendar including Email SMS Paid Search SEO/AEO initiatives and Affiliate Marketing.
• Coordinate the execution of integrated digital marketing campaigns across multiple channels.
• Develop campaign briefs timelines testing plans and creative requirements in partnership with internal stakeholders.
• Coordinate creative development copy approvals quality assurance deployment and post-campaign analysis.
• Ensure all campaigns align with brand standards promotional priorities and business objectives.
• Execute A/B testing and ongoing optimization initiatives to improve campaign performance engagement and conversion.

Search Marketing (SEM SEO & AEO)

• Serve as the primary day-to-day contact for our digital marketing agency.
• Coordinate paid search campaign planning execution optimization and budget tracking with agency partners.
• Support ongoing SEO and AEO initiatives by aligning campaign priorities content opportunities and business objectives.
• Review agency recommendations monitor campaign performance and identify optimization opportunities.

Email & SMS Marketing

• Coordinate the execution of email and SMS campaigns ensuring timely delivery and a consistent customer experience.
• Maintain campaign schedules approvals testing and quality assurance processes.
• Partner with internal stakeholders to ensure messaging supports promotional merchandising and brand priorities.
• Monitor campaign performance and recommend opportunities to improve engagement and conversion.
• Maintain the health of the email and SMS subscriber database including tracking subscriber growth consent status double opt-in performance and overall list trends identifying and escalating any significant changes or risks.

Affiliate Marketing

• Act as the primary internal contact for our affiliate marketing agency and program.
• Coordinate promotional calendars campaign execution partner communications and optimization opportunities.
• Monitor affiliate performance and identify opportunities to improve program effectiveness and revenue.

Agency & Cross-Functional Collaboration

• Build strong working relationships with agency partners and serve as the primary day-to-day contact.
• Coordinate agency deliverables to ensure projects are completed on time and aligned with marketing priorities.
• Collaborate closely with Brand Creative Ecommerce Merchandising Retail Operations and Loyalty teams to deliver integrated marketing campaigns.
• Partner with the Loyalty team to execute email and SMS communications that support promotional campaigns and loyalty initiatives ensuring timely delivery and alignment with the marketing calendar.
• Assist with tracking digital marketing budgets invoices and campaign performance.

Reporting & Performance Analysis

• Prepare weekly monthly and campaign-level performance reports across Email SMS Paid Search SEO/AEO and Affiliate Marketing.
• Analyze campaign performance and provide actionable recommendations for optimization.
• Monitor key performance indicators including:
• Revenue
• Conversion Rate
• Email Open Rate
• Click-Through Rate
• ROI / ROAS
• Customer Acquisition
• Website Traffic
• Organic Search Performance
• Affiliate Revenue
• Unsubscribes
• Prepare performance summaries and insights for marketing leadership.
• Continuously identify opportunities to improve campaign effectiveness through testing analysis and optimization.

Qualifications

• Bachelors degree in Marketing Business Communications or a related field.
• 35 years of experience in digital marketing or performance marketing.
• Experience managing enterprise email marketing platforms such as Salesforce Marketing Cloud or similar marketing automation platforms.
• Strong understanding of Email Marketing SMS Marketing Paid Search (SEM) SEO AEO and Affiliate Marketing best practices.
• Experience coordinating external agency relationships and cross-functional marketing initiatives.
• Strong analytical skills with the ability to interpret campaign performance and develop actionable recommendations.
• Excellent project management and organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Experience with Google Analytics 4 (GA4) Looker Studio Microsoft Excel or similar reporting platforms.
• Experience supporting digital marketing campaigns within an ecommerce environment is considered an asset.
• Beauty industry or retail experience is considered an asset.

What Youll Bring

• Strong execution and project management skills.
• Exceptional attention to detail and commitment to quality assurance.
• Curiosity and a continuous improvement mindset.
• The ability to translate campaign performance into actionable recommendations.
• Excellent communication and relationship-building skills.
• A collaborative team-first approach with a willingness to roll up your sleeves.
• Strong organizational skills and the ability to manage multiple projects simultaneously.
• A passion for delivering exceptional digital customer experiences that drive engagement and business results.

Ready to help us build the future of beauty If youre resourceful outgoing and ready to work hard in a fun environment we want to hear from you!

How to Apply
Ready to join our community Submit your online application and check us out at is a hybrid opportunity (4 days in office); Starting range for this position: $70000-$80000
Chatters prioritizes diversity equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our team members candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Required Experience:

Manager