Bilingual Administrative Assistant

WHO WE ARE

Discover Purpose. Make an Impact. Grow with Us. As one of Ontario’s leading providers of health and social services, Hands TheFamilyHelpNetwork.ca is a nonprofit Agency which offers expert clinical care, navigation, and support across autism, behavioural, developmental, mental health, and rehabilitative services. Our commitment is to deliver responsive, high-quality care that evolves with the needs of our clients and communities.

THE OPPORTUNITY

The Administrative Assistant will act as the first point of contact for clients, and the community at large, in the performance of reception and administrative responsibilities in support of program and sites. They will provide administrative and clerical services to support program and site operations and facilitate effective communication in the workplace. The Administrative Assistant contributes to the overall efficiency and effectiveness of their program, division and site through effective communication and collaboration. They have strong time management, organization, multitasking, written and verbal communication skills. They act as a resource to team members, and back-up to other members of the Agency’s administrative support team.

REQUIREMENTS

Qualifications

• Minimum of two (2) years of related work experience.
• Experience in providing administrative and clerical support.
• Knowledge of agency programs and resources available in the community an asset.
• Strong software skills using the Microsoft Office suite (Word, Excel, PowerPoint, Teams, SharePoint, and Outlook).
• Strong customer service and interpersonal skills.
• Great organizational skills and attention to detail with the ability to multitask.
• Excellent time management and communication skills.
• Demonstrated commitment to workplace health and safety, with a willingness to contribute and lead in the culture of safety and prevention of adverse health events for clients and their families/caregivers, colleagues, other community members and yourself.
• Demonstrates professionalism in dealing with highly confidential information and situations.

Education – 2 Year College Diploma

• Office Administration

Successful applicants will be required to provide

• Proof of eligibility to work in Canada
• A valid class G Ontario driver’s licence and use of a reliable motor vehicle; insurability on Agency vehicle insurance policy
• Clear Police Record Check, including a Vulnerable Sector Search
• Bilingualism (French/English) is required

JOB DETAILS

Hours of Work

• Full-time contract (35 hours per week) ending October 2, 2027, with the possibility of extension

Location

• North Bay, ON

Hourly Rate/Salary

• Minimum $23.13 to maximum $28.14 per hour; salary commensurate with education and experience

Closing Date

• This posting will remain open until the position has been filled

WHAT WE OFFER

Be Valued, Be Recognized: We recognize and value the dedication and expertise of our team. That’s why we offer competitive compensation that reflects your skills, experience, and contributions—ensuring you’re acknowledged fairly for the meaningful work you do.

Experience Well-Being at Work: Embrace a healthy work-life balance with our comprehensive benefits package, wellness initiatives, holidays and generous vacation time — all designed to support your overall well-being, both on and off the job.

Enjoy Flexibility: Our Agency embraces a hybrid work environment. We believe in providing the right service, at the right time, in the right way.

Make a Difference : At Hands your skills don’t just matter—they make a meaningful difference in the lives of others. Becoming a member of our team means you’ll work alongside dedicated professionals who share a passion for helping individuals and families thrive.

Join an Exceptional Team: Become a key member of our dynamic and diverse team of more than 200 professionals who are committed to personal and professional growth, supporting each other and our Agency.

Grow With Us: We believe our greatest strength lies in our people. That’s why we’re deeply committed to helping every team member thrive. Through lifelong learning, continuous training, and meaningful professional development, we empower our staff to grow, excel, and deliver the highest standards of care and service.

Hands TheFamilyHelpNetwork.ca is an equal opportunity employer and we value the importance of diversity, dignity and worth of every individual in the workplace. Hands offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by Hands regarding a job opportunity, please advise prior to the interview if you require accommodation.

Our recruitment process does not use artificial intelligence (AI) or automated decision-making tools to review, screen, or rank applications. All applications are assessed directly by human recruiters and hiring managers, and all hiring decisions are made by people.

We thank all applicants but only those selected for an interview will be contacted.

Nous offrons des offres d'emploi en anglais et en français. Pour consulter les offres d'emploi en français, changez votre paramètre de langue en Français canadien en haut à droite de votre écran.