Membership Registration Coordinator

Position: Membership Registration Coordinator

Reports To: Associate Director, Membership Registration

Contract Type: Indefinite Full Time

The Chartered Professional Accountants of British Columbia (CPABC) is seeking a self-motivated individual with high attention to detail and strong customer service skills for the Membership Registration Coordinator position. This is a great opportunity for you to apply your technical and leadership skills in a unique and exciting role. We are proud and honoured to have been recognized as one of BC's Top Employers for a sixth consecutive year in . Come join a high performing and collaborative network of like-minded professionals by applying to the position.

Job Summary

Reporting to the Associate Director, Membership Registration, the Membership Registration Coordinator is responsible for providing a wide range of administrative support to the Membership Registration department and its stakeholders. This role is critically important to ensuring service standards and key deliverables are met in a timely and efficient manner, while contributing to the overall success of the department through collaboration and teamwork.

Key Responsibilities:

Membership Registration & Admissions

• Analyze and process up to 125 membership application forms each month, planning and overseeing the monthly membership admissions pipeline to account for those months with a large increase in volume of applications (e.g. after the Common Final Exam (CFE))
• Evaluate and approve membership applications that meet all admission criteria (e.g. successfully passed the CFE, completed practical experience requirement and completed the Gateway to Membership' PD Course);
• For applications that are either incomplete or do not meet all admission criteria, follow-up with the appropriate person(s) to resolve what information is missing, coordinating the collection and delivery of information as required;
• Follow-up with students that are close to their one-year deadline to apply for membership;
• Verify that any information collected from third parties is current and accurate, ensuring that all data fields are populated accurately in the member database (iMIS);
• Initiate the monthly dues billing information process for inter-provincial applications. Prepare, print and mail congratulatory membership admission letters and member packages to those who pay their annual dues;
• Create, update and maintain protocols, processes and administration manuals for the membership admissions process while contributing to the continuous improvement and enhancement initiatives of the department.

Membership Dues

• Respond to member inquiries;
• Collaborate with the Finance, Communications and IT departments on membership dues processes;
• Draft and update all membership dues notices, reminders, suspension warning, suspension and cancellation letters;
• Provide information to members about exemptions or reductions for membership dues;
• Conduct the annual members dues verification;
• Create annual list of new long-term members;
• Work with the Associate Director, Membership Registration and the IT Department to maintain, update and improve the Membership Dues webpages & online services, including articulating business requirements, suggesting solutions, and perform User Acceptance Testing (UAT)

Department Administration & Ad-Hoc Responsibilities

• Work with IT and other departments to ensure accuracy of the member database;
• Provide input and recommendations to improving the website and database;
• Actively participate in any departmental IT initiatives;

And other duties and responsibilities as may be assigned from time to time.

Key Requirements:

Knowledge and Experience

• Three (3) plus years of experience in a Coordinator, Administrator, or Membership Management capacity, or a related field;

Demonstrated Skills and Abilities

• Highly refined attention to detail with advanced analytical skills;
• Excellent interpersonal skills with a proven ability to develop collaborative partnerships;
• Ability to work collaboratively as a member of a team and independently with minimal supervision;
• A high degree of tact, diplomacy and professionalism;
• Comfort in dealing with ambiguity and complex information;
• Proven ability to prioritize competing requirements and deadlines under pressure;
• Refined organizational and time management skills with the ability to multi-task;
• Intermediate proficiency with MS Office and Adobe, in particular Word, Excel, Outlook, PowerPoint and Acrobat Professional;

Preferred Knowledge, Experience, Skills and Abilities

• Post-secondary degree or diploma in Business Administration or a related discipline would be an asset;
• Previous experience with a member database (e.g. iMIS);
• Understanding of different types of income (i.e. partnerships);

The starting annual salary for this position is between $51,850.00 - 61,550.00 per annum, based on candidates' qualifications, experience, and internal parity. Exceptions may be considered with further review.

If this job outline describes you, we encourage you to apply through our online Careers Portal. We thank all candidates who respond; however, only those selected for an interview will be contacted.

Why join our team? CPABC offers a balanced and flexible work environment with a competitive compensation package. At CPABC we live our core values:

• We Are Open
• We Work Together
• We Communicate
• We Improve Every Day
• We Are Professional
• We Laugh and Celebrate

About CPABC

The Chartered Professional Accountants of British Columbia (CPABC) is the training, governing, and regulatory body for over 40,000 CPA members and 6,000 CPA students and candidates. CPABC carries out its primary mission to protect the public by enforcing the highest professional and ethical standards and contributing to the advancement of public policy. CPAs are recognized internationally for bringing superior financial expertise, strategic thinking, business insight, and leadership to organizations.CPABC is proud to have been presented with a sixth consecutive BC Top Employer award in .